Hello Mr Buckingham
Further to our earlier conversation about this issue, I am glad we have found a way forward to get this resolved for you.
As discussed, customer satisfaction is extremely important to us and we always aim to deliver a 5 star product and service and we are very sorry that on this occasion, we have let you down. However, as we mentioned previously, we are glad we have now found a solution by working with you to get this resolved.
Many thanks for your valued custom.
Kind regards
Nikki