“This has been a thoroughly disappointing purchase - after researching for a long-lasting/more ethical charging cable with lightning connector options, I found this model. It has been dodgy from the start, which I put up with as it was my ‘backup’ lightly used cable - however today when taking the phone off the charger, the lightning connector end piece was left in my phone.
An expensive way to find out that paying a lot more is no guarantee that a cable will last even as long as the cheapest version available to purchase.”
We're really sorry to hear about your experience with the cable. That’s definitely not what we’d expect, especially for a product advertised for its durability. We’d love to make this right, please reach out to our Customer Experience team, and we’ll do our best to assist you. Thanks for sharing your feedback and we look forward to hearing from you!
