Hi Guillermina,
Thank you for your feedback regarding your order. We're really sorry to hear that you didn’t receive your Disney Minnie Night and Day item. It’s understandably frustrating when an order isn’t complete, and we appreciate you bringing this to our attention.
We would love to help resolve this for you, so please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
“While the Minnie Night & Day works well as a light blanket, it is not like your towels at all. I wished I had known that before buying. It wasn't noted that it wasn't like the towels, so I wish the description was more descriptive. We had just bought our first set of towels/hand towels for me, and I wanted to buy this as a one-towel purchase for my wife to try. It doesn't absorb like the towels, at all. Therefore she was not impressed. I had her try one of my towels and she loved it. But there's no terry cloth to this blanket. Its super soft, it's pretty, it's big, but a towel like your others it is not. We were both disappointed in that.”
Hi Joshua,
Thank you for sharing your thoughts on the Minnie Night & Day. We appreciate your feedback and understand your disappointment regarding the absorbency. It's definitely important to know the specific qualities of a product before purchasing. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm wishes,
Team Sand Cloud
Hi Payton,
We're pleased to hear that you found the size great, but we’re sorry that the softness and look didn’t meet your expectations.
We truly appreciate your honesty, as it helps us improve our products. We would like to discuss further with you. Kindly respond to the email that we sent you.
“It was good but not as soft and absorbent as I would have liked. It was so cute but I guess I need to wash it more? I mean, I have wool cotton balls now and I won't have other things with it so, maybe that will help it be softer? It was okay with drying me off but hopefully, the poncho I ordered will be better.”
Hi,
Thank you for taking the time to share your experience with the Disney Minnie Night and Day. We're delighted to hear that you found it cute! We understand your concerns about softness and absorbency, and we appreciate your feedback.
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“Having purchased other Sand Cloud towels, this was disappointing in comparison to them. The fabic was so thin.
**I was contacted by customer service at Sand Cloud. I was pleasantly surprised that they really care! I was offered a good will gesture of a gift card which I readily accepted. I will certainly purchase again, as I have been happy with the other products I have purchased. Don't be afraid to try them.”
Hi,
Thank you for your feedback on the Disney Minnie Night and Day towel. We're sorry to hear that you found the fabric to be thinner than what you've experienced with other Sand Cloud towels. We understand how disappointing it can be when a product doesn’t meet your expectations.
Your comments are important to us, and we appreciate you sharing your experience. If there's anything we can do to assist you or improve your satisfaction, please check your email for a message from us. We're here to help!
“I got this order quick. Going on a cruise and I wanted some light and quality towels. This one is a gift for my daughter, but I will be purchasing more.”
Thank you so much for your fantastic five-star rating of Disney Minnie Night and Day! We are thrilled to hear that you received your order quickly. We hope these light and quality towels will be perfect for your upcoming cruise. It's delightful to know that this particular one is a special gift for your daughter, and we're delighted to hear that you will be purchasing more in the future. We truly appreciate your trust in our product and look forward to serving you again soon.
