“REVISING MY PRIOR REVIEW. SAND CLOUD’S CUSTOMER SERVICE TOOK CARE OF MY ISSUES. THEY REACHED OUT AND MADE EVERYTHING RIGHT. I WILL CONTINUE TO BE A CUSTOMER AND I ADVISE EVERYONE TO BUY THE PONCHO’S, THEY ARE FANTASTIC❣️”
“I have ordered the beach towels and love their buttery soft feel so I thought to give the bath towels a go as well. When they arrived they did not have the same feel, even after a wash to try and soften them up. After submitting a review, the sand cloud customer service reached out to me to offer different options to reconcile my purchase. I am very impressed with their customer service to take the time to offer me options of a refund, or credit toward another purchase. Thank you Sand Cloud for standing out as a reputable business.”
“UPDATE. Customer service followed up on my review. They offered a refund or credit because I was not happy with this item. I never thought my review would even be read by the company. That shows how proud they are of their products and how much they respect their customers. Love my other two purchases and I'll continue to be a Sand Cloud customer with this kind of service.”
“I'm not a fan of the white tag they put on the sheet and I accidentally put a whole in it while trying to take it off. They did send me a giftcard to make up for the issue which was very appreciative so for that I will give 5 stars.”
“I had previously returned part of my order because I did not like the colors of the tote bag I ordered when I saw it in person. It was different than what I viewed online (on multiple screens). To my pleasant suprise, after I returned the items, Sand Could customer service reached out to me to offer me a gift card for future orders! This kind of customer service is a rarity these days! I will definitely order other products from Sand Cloud in the future!”
“At the second wash the threading came undone but customer service contacted me and took care of the problem, took a bit to answer but they did a great job”
“Their customer service is very good. I reached out and they did offer me the solution. It’s good. I ordered another time with no issues. Just quick comment about their quality control: a lot of great products but there are some quality inconsistency imo.”
“I thought this was super cute on the model, but it looked like a sack on me. Not a cute sack. The terry cloth material (my bad, I ordered thinking it was the same material as their towels), looked so frumpy. The color was also not as shown but much more washed out and had a sort of pink cast to it. I guess it’s well made for what it is, and VERY generously sized, but not at all flattering. I will say that my return was easily accepted, and I was offered a small discount for a future purchase.”
“Update: Customer service issued me a partial refund after viewing photos of the frayed area. I've upgraded my review because of it.
Triangle at the throat frayed after first wash
I just got my poncho this afternoon and put it in the wash on Delicate. When I took it out to hang it up to dry I noticed that the little triangle of terrycloth at the throat was unraveling. It looks like the edges were either not stitched down or so loose that they came unsewn allowing the edges to fray. I washed it alone as a small load on Delicate cycle using cold water. I'll try to get a good photo once it's dry. I'm disappointed because I've wanted one of these for a while now and the cost was steep. The poncho itself seems to have come through fine though.”
