“At the second wash the threading came undone but customer service contacted me and took care of the problem, took a bit to answer but they did a great job”
“Their customer service is very good. I reached out and they did offer me the solution. It’s good. I ordered another time with no issues. Just quick comment about their quality control: a lot of great products but there are some quality inconsistency imo.”
“I thought this was super cute on the model, but it looked like a sack on me. Not a cute sack. The terry cloth material (my bad, I ordered thinking it was the same material as their towels), looked so frumpy. The color was also not as shown but much more washed out and had a sort of pink cast to it. I guess it’s well made for what it is, and VERY generously sized, but not at all flattering. I will say that my return was easily accepted, and I was offered a small discount for a future purchase.”
“Update: Customer service issued me a partial refund after viewing photos of the frayed area. I've upgraded my review because of it.
Triangle at the throat frayed after first wash
I just got my poncho this afternoon and put it in the wash on Delicate. When I took it out to hang it up to dry I noticed that the little triangle of terrycloth at the throat was unraveling. It looks like the edges were either not stitched down or so loose that they came unsewn allowing the edges to fray. I washed it alone as a small load on Delicate cycle using cold water. I'll try to get a good photo once it's dry. I'm disappointed because I've wanted one of these for a while now and the cost was steep. The poncho itself seems to have come through fine though.”
“I had a problem with my first Sand cloud poncho unraveling under washed on slow and line dry.
Sand Cloud stood behind their product a d sent me a gift card. Im happy with the customer service
I ordered 4 more ponchos and got my friend interested .She purchased two!”
Thank you so much for your glowing 5-star review, Susan! We're thrilled to hear that our team was able to support you with your poncho issue and that you're happy with your new ones. It’s wonderful to know you’ve shared the love with your friend too! If you have any further questions or need assistance, we’re just a message away.
“I had an issue with my towels and asked for a refund. The rep would not refund me. He told me to soak the towels. I was not happy with that answer as I spent over $300 on towels. I finally got someone in customer service that would help me and they issued me a gift card for half of what I spent. I was able to purchase the party blanket and the cover up. I am much happier and I will purchase from Sand Cloud in the future.”
Thank you for sharing your experience. We’re pleased to hear that you were ultimately able to get the support you needed and that you found joy in your new purchases. We understand how important it is for our customers to feel satisfied, especially after investing in our products. Your feedback about your initial experience is invaluable to us, and we appreciate your patience. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Sand Cloud, and we look forward to serving you again!
“After the total frustration sand cloud reached out to me and made up for the confusion. And the towels are amazing! Dries very quickly. Thank you sand cloud!”
Thank you so much for your kind 4-star review, Amy! We're thrilled to hear that Sand Cloud reached out and was able to resolve the confusion for you. It's fantastic that you're enjoying the towels and finding them to be quick-drying! Your satisfaction is our priority, and we're always here to assist you. If you have any other feedback or need assistance in the future, please don't hesitate to reach out. Thank you again for your support and for choosing Sand Cloud!
“The towels really require patience to become absorbent, and there are special instructions for soaking and air drying that would have been helpful. They're very pretty and I feel like they'll last a long time.”
Thank you so much for your thoughtful 5-star review, Rebecca! We appreciate your understanding about the initial absorbency process—patience truly pays off with our towels! We're glad to hear you find them beautiful and feel confident they'll last. Your feedback about the soaking and drying instructions is invaluable, and we'll definitely take that into consideration for future improvements. If you have any questions or need further assistance, feel free to reach out anytime. Thanks again for being a part of the Sand Cloud family!
Thank you so much for your fantastic 5-star review, Jessica! We're so glad to hear that you had a positive experience with our customer support. Your satisfaction is incredibly important to us, and we’re always here to help. If you ever need anything else or have further feedback, don't hesitate to reach out. Thanks for choosing Sand Cloud!
“Sand Cloud contacted me directly and was kind enough to give me options to return or refund. Thank you very much for your outstanding customer service”
Dear Kristina,Thank you so much for leaving us a wonderful 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with Sand Cloud. Your feedback means a lot to us.
We also wanted to thank you for mentioning our outstanding customer service. At Sand Cloud, we always strive to go above and beyond for our customers. We were delighted to have the opportunity to assist you and provide you with options for return or refund. It's our pleasure to ensure your satisfaction.
Thank you once again for your kind words. We look forward to serving you again in the future!
“I've been looking at these towels for about a year. I finally purchased and was on the fence about it then drove to their store to look at their designs. After looking and feeling I purchased two more, and got my friend to purchase one. I've used my XL towels everyday since then for various things such as covering my leather chair so I don't stick to it in this humid weather to covering my head and shoulders from being sunburned. I drove back down for their sale and had my hands full in the first ten mins. Its funny how designs you think you like are the ones you don't like when you see them in person and then designs you didn't give a second glance to on the website are one's you really like in person. If your on the fence like I was at first then sign up for emails and when they go on sale purchase one or go into one of their stores/or a retailer who sells them to check them out. They have customer service who actually gets back to you right away which is nice. They made a loyal customer out of me.”
Thank you so much for your amazing 5-star rating of Sand Cloud! We truly appreciate your support and loyalty.
We are thrilled to hear that you have been eyeing our towels for such a long time and finally decided to make a purchase. It's wonderful that you were even able to visit our store and personally examine our designs before making your decision. And it's even better to know that you ended up purchasing not just one, but two more towels, and also convinced your friend to get one too!
Your continued support means the world to us, and we promise to always deliver the best products and customer service that we can. If you ever need anything or have any further questions, please don't hesitate to reach out. We are here for you.
Thank you again for your incredible support and for choosing Sand Cloud. We truly appreciate it.
“It’s very soft and makes a great lightweight coverlet. BUT… it’s more a coverlet than a bedspread type blanket. Even though I have followed the care instructions to the letter, I have several holes in it, including washing on delicate (no agitator) just hanging to dry and only putting it in the dryer on air dry to collect some of the lint. While my experience with this blanket wasn’t what I’d hoped it would be, it does make a great couch or yard blanket and customer service stood behind their product and made things right!”
Thank you for your thoughtful feedback. While we’re glad to hear that you find the blanket soft and suitable as a lightweight coverlet, we’re sorry that it developed holes despite your careful care. It’s great to know that you’ve found another use for it, and we’re pleased that our customer service team was able to make things right for you. Your insights are incredibly valuable, and we’ll be sure to pass them along for further product improvement. If you ever need assistance in the future, please don’t hesitate to reach out. We appreciate your understanding and thank you for your review!
“After leaving a 1 star review, customer service reached out to me about my damaged towels. I sent them pictures and they offered me about a 50% refund on my order. I appreciate their effort in making it right, but I still would not try these products again. The towels fold down small, which is nice, and they are abosrbent. I did notice that it took about 3 washes before they stopped leaving lint / towel fibers on me.”
Thank you for sharing your experience. We're glad to hear that our customer service was able to assist and offer a partial refund, though we understand that the product still didn’t meet your expectations. We appreciate your detailed feedback on the towels and will take it into account for future improvements.
While we're sorry to hear that you wouldn’t try them again, we’re grateful for the chance to make it right and for your honest review. If you have any further concerns or questions, don’t hesitate to reach out. Thank you again for giving us the opportunity to assist you!
