“While I did have a problem with the blue party blanket, Sand Cloud was understanding and very helpful. I should have reached out sooner with the problem encountered but Sand Cloud went above and beyond to resolve. Good business.”
“The mosaic towels look and feel great. They're exactly what my family were looking for with a towel refresh. Customer service and delivery time were also greatly appreciated! Overall, as a first time customer, I had a great experience”
“REVISING MY PRIOR REVIEW. SAND CLOUD’S CUSTOMER SERVICE TOOK CARE OF MY ISSUES. THEY REACHED OUT AND MADE EVERYTHING RIGHT. I WILL CONTINUE TO BE A CUSTOMER AND I ADVISE EVERYONE TO BUY THE PONCHO’S, THEY ARE FANTASTIC❣️”
“I'm not a fan of the white tag they put on the sheet and I accidentally put a whole in it while trying to take it off. They did send me a giftcard to make up for the issue which was very appreciative so for that I will give 5 stars.”
“I had a problem with my first Sand cloud poncho unraveling under washed on slow and line dry.
Sand Cloud stood behind their product a d sent me a gift card. Im happy with the customer service
I ordered 4 more ponchos and got my friend interested .She purchased two!”
Thank you so much for your glowing 5-star review, Susan! We're thrilled to hear that our team was able to support you with your poncho issue and that you're happy with your new ones. It’s wonderful to know you’ve shared the love with your friend too! If you have any further questions or need assistance, we’re just a message away.
“The towels really require patience to become absorbent, and there are special instructions for soaking and air drying that would have been helpful. They're very pretty and I feel like they'll last a long time.”
Thank you so much for your thoughtful 5-star review, Rebecca! We appreciate your understanding about the initial absorbency process—patience truly pays off with our towels! We're glad to hear you find them beautiful and feel confident they'll last. Your feedback about the soaking and drying instructions is invaluable, and we'll definitely take that into consideration for future improvements. If you have any questions or need further assistance, feel free to reach out anytime. Thanks again for being a part of the Sand Cloud family!
Thank you so much for your fantastic 5-star review, Jessica! We're so glad to hear that you had a positive experience with our customer support. Your satisfaction is incredibly important to us, and we’re always here to help. If you ever need anything else or have further feedback, don't hesitate to reach out. Thanks for choosing Sand Cloud!
