“The material itself is great. The sewing leaves a lot to be desired. Straight from the package, the stitching all along the bottom hem is poorly done with lots of loose stitches and unraveling/hanging strings. If I would have paid full price, it would have been returned immediately. The quality of this product did not match the price being charged.
**update** Sandcloud customer service reached out to me to rectify the issue. I chose not to return the item because I only planned to wear it after showers. I will purchase from Sandcloud again as I love a thin towel and the customer service was great. Also, the cover-up is very comfortable and cute!”
Thank you for your rating and for sharing your experience, Melanie. We’re glad our team was able to reach out and help resolve the issue. It’s great to hear you’ll consider Sand Cloud again and that you love the towel and cover-up.
If there’s anything else we can do, we’re here to help.
Warm regards,
Team Sand Cloud
“The costumer service is one of the very best. They quickly got back to me and resolved the issue promptly. I will definitely continue ordering from them in the future”
Thank you for your rating and kind words, Sierra! We’re thrilled our customer service could assist quickly and resolve your issue. We’ll be here for you with future orders as well.
Warm regards,
Team Sand Cloud
Thank you so much for your rating and feedback, April! We're glad to hear our team could respond quickly and help resolve your satisfaction with the item. If there's anything else we can do, we're here to help.
Warm regards,
Team Sand Cloud
“While I did have a problem with the blue party blanket, Sand Cloud was understanding and very helpful. I should have reached out sooner with the problem encountered but Sand Cloud went above and beyond to resolve. Good business.”
Thank you for your rating and feedback, Julie! We’re glad our team could step in and resolve the issue with the blue party blanket. If you ever need anything else, we’re here to help.
Warm regards,
Team Sand Cloud
“The mosaic towels look and feel great. They're exactly what my family were looking for with a towel refresh. Customer service and delivery time were also greatly appreciated! Overall, as a first time customer, I had a great experience”
“REVISING MY PRIOR REVIEW. SAND CLOUD’S CUSTOMER SERVICE TOOK CARE OF MY ISSUES. THEY REACHED OUT AND MADE EVERYTHING RIGHT. I WILL CONTINUE TO BE A CUSTOMER AND I ADVISE EVERYONE TO BUY THE PONCHO’S, THEY ARE FANTASTIC❣️”
“I'm not a fan of the white tag they put on the sheet and I accidentally put a whole in it while trying to take it off. They did send me a giftcard to make up for the issue which was very appreciative so for that I will give 5 stars.”
“I had a problem with my first Sand cloud poncho unraveling under washed on slow and line dry.
Sand Cloud stood behind their product a d sent me a gift card. Im happy with the customer service
I ordered 4 more ponchos and got my friend interested .She purchased two!”
Thank you so much for your glowing 5-star review, Susan! We're thrilled to hear that our team was able to support you with your poncho issue and that you're happy with your new ones. It’s wonderful to know you’ve shared the love with your friend too! If you have any further questions or need assistance, we’re just a message away.
