Dear Jess,
Thank you so much for taking the time to rate Sand Cloud with 4 stars! Your feedback means a lot to us, and we truly appreciate your support.
We're glad to hear that you found the pattern of our product beautiful. However, we apologize if the background color turned out to be darker than what was pictured. We already had a discussion regarding the review made and a partial refund was also processed.
For any further assistance or concerns that needs to be addressed from our end, please send an email from your registered email address to customerservice@sandcloud.com
Dear Mayor,Thank you so much for taking the time to rate Sand Cloud with five stars! We truly appreciate your support and it means a lot to us. We strive to provide exceptional products and service to all our valued customers, and your positive feedback only motivates us further.
We are especially delighted to hear that you find our company responsive. As a team, we always aim to promptly address any inquiries or concerns that our customers may have. Your kind words are a testament to our commitment to excellent customer service.
Once again, thank you for your wonderful rating. We look forward to serving you in the future and providing you with more amazing products from Sand Cloud!
“The blanket I purchased was falling apart. My initial interactions with customer service were not good. Eventually I was able to get a full refund. It takes some time, but customer service eventually helps you out. Would purchase from sand cloud again (just not a blanket)”
Thank you for sharing your experience with us. We apologize for the initial difficulties you encountered with our customer service, and we appreciate your patience throughout the process. We're glad that we could ultimately resolve the issue and provide you with a full refund. Your feedback is valuable to us as we continue to improve our services. If you need any further assistance, please don't hesitate to reach out.
Thank you, Katie, for taking the time to rate Sand Cloud with 4 stars! We truly appreciate your review. It's wonderful to hear that you love our beach towels and beach bag. We strive to provide quality products for your beach adventures. We apologize if our bath towels didn't meet your expectations. We take all feedback into consideration to continuously improve our offerings. If there's anything else we can do to enhance your experience with Sand Cloud, please don't hesitate to let us know. Thank you again for your support and we hope to serve you better in the future!
Thank you so much for taking the time to share your wonderful 5-star rating of Sand Cloud! We're thrilled to hear that you appreciate our efforts in producing natural quality products while giving back to the community. It means a lot to us that you recognize and value our commitment to sustainability.
We truly appreciate your continued support as a loyal customer. Your feedback inspires us to keep pushing forward and delivering products that make a positive impact on both people and the planet.
Once again, thank you for your kind words and for choosing Sand Cloud. We look forward to serving you again soon!
“Bought the boho bundle for the cute designs but my bundle didn’t include all of them. Customer service reached out to correct my order. Love the prints and the size of the towels. Not as absorbent as I expected but hoping they get better with use”
Thank you so much, Vicki, for your fantastic 4-star rating of Sand Cloud! We truly appreciate your feedback. We're glad to hear that you loved the cute designs in our boho bundle, and we apologize for the inconvenience you experienced with your order. We're thrilled that our customer service team was able to make things right for you.We're delighted that you're loving the prints and the size of our towels. We're sorry to hear that they weren't as absorbent as you expected, but we assure you, they tend to get better with use. We greatly value your loyalty as a customer, and we'll continue striving to provide you with the best products and service possible. Thank you again for your support!
Dear Amy, Thank you so much for taking the time to give Sand Cloud a 5-star rating! We truly appreciate your kind words and your continued support as a loyal customer. We're thrilled to hear that you loved our towel and found it to be a great addition to your collection. We take great pride in providing exceptional customer service, so it's wonderful to know that you had a positive experience. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“Updated review after customer service reached out to address my concern! They reached out and offered to refund the towel or send a different one which I really appreciated. I would say the bundle is a good way to get these towels for cheaper if you don’t care about the colors/patterns.
Original review- Purchased this bundle recently, lots of pink pastel stripe patterns but I liked a couple of the towel patterns/colors. I was not happy at all with one of the towels, the material was totally different than normal sand cloud towels and not at all absorbent. It’s super thin and a little scratchy.”
Dear Claire,Thank you so much for your 4-star rating of Sand Cloud! We greatly appreciate your support and feedback.
We are thrilled to hear that our customer service team reached out to address your concern. We apologize for the inconvenience caused by the towel that did not meet your expectations. We are dedicated to providing the best possible experience for our customers, and we are glad that we had the opportunity to resolve the issue for you.
Once again, we thank you for your support and for taking the time to update your review. We hope to continue serving you in the future and providing you with the towels you love.
“Sand clouds, customer service could not be better. Their staff did everything they could do to make it right. Overall, I’m just not completely satisfied with the replacement product. There’s nothing wrong with them. It’s just not all right product for me.”
Dear Lorie,Thank you so much for taking the time to provide us with your valuable feedback. We are sorry to know that you are not satisfied with the replacement that was created for your order(Mystery Large Towel).
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Heather,Thank you so much for taking the time to share your feedback about Sand Cloud! We truly appreciate hearing from our valued customers like you.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“If you are looking for a piece or a towel that works well as a picnic blanket then this is the product for you, but if you want a product that actually dries you off stay far far away. It’s essentially like drying yourself off with a t shirt, even if you follow through with their special wash method that’s supposed to “bloom the natural cotton fibers”
Don’t waste your time or money”
Dear Shelby,Thank you so much for taking the time to share your feedback on Sand Cloud. We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Nichole,Thank you so much for your wonderful 4 star rating of Sand Cloud! We greatly appreciate your feedback and are thrilled that you had a positive experience with us.
We would also like to express our gratitude for your kind words about our customer service. We always strive to provide the best assistance possible, and it brings us joy to know that we were able to address any issues you had with your product.
If there is anything else we can assist you with in the future, please do not hesitate to reach out. We are here for you!
Dear Stacie,Thank you so much for your 4-star rating of Sand Cloud! We truly appreciate your feedback and are thrilled to hear that you are enjoying our towels.
We are delighted to know that you find our towels to be both fast-drying and super soft. It's fantastic to hear that you are satisfied with the comfort and quality they provide.
Additionally, we would like to express our gratitude for your kind words regarding our customer service. It's our top priority to ensure your satisfaction, and we are glad that our team could assist you by promptly sending new towels to replace the defective ones.
Thank you for your loyalty as a customer. We truly value your continued support and look forward to serving you in the future.
“I was unhappy with a recent product purchase and the customer service at Sand Cloud was so quick and efficient. They were able to resolve my issue within a couple of days, which was much appreciated.”
Dear Meraris, Thank you so much for your fantastic 5-star rating of Sand Cloud! We truly appreciate your support and loyalty as our customers. We are thrilled to hear that you experienced our quick and efficient customer service. It is our top priority to address any concerns and ensure your satisfaction. We are glad that we were able to resolve your recent product purchase issue within a couple of days. Your appreciation means the world to us.
“Update: I was offered another round of towels to see if these will be better. If they are, I will update my review again. I appreciate the customer service.
I feel badly for any of the reviewers who think this towel is soft. I don't know where you're getting your towels, but keep looking! Even very inexpensive towels are softer than this.
Pros are that it dries the body fine, dries itself well, and will pack efficiently, but I couldn't bear to use it once the weather turned cool. It just feels like a punishment, and I don't deserve to be punished right out of the shower. Great marketing team though, because you sure fooled me!”
Hello Allison! Thank you for your valuable review. Your satisfaction with our customer service team is something we are happy to hear. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Absolutely love the pattern. The blanket is stunning! Not comfy tho. I am so disappointed in how rough and scratchy the blanket is. Not ideal for lounging around with and certainly would not recommend for a bed. Very different feel than the towels I have purchased in the past. It is adorable tho!
Update! SANDCLOUD customer service has been phenomenal! Someone reached out with some tips and tricks to help try and remedy my situation with the scratchiness of my blanket. They also compensated me with a gift card for the troubles. I cannot rave about their level of customer service! My 3 stars are def changing to a 5!”
Hi Katie! We value the time you invested in updating the reviews and ratings. We are thrilled to hear that our customer service has met your expectations. We really appreciate your help in furthering our goal of marine conservation. We appreciate you selecting to shop with us!
Hello Jane! We are glad to hear that you're happy with our service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
