“I'm not a fan of the white tag they put on the sheet and I accidentally put a whole in it while trying to take it off. They did send me a giftcard to make up for the issue which was very appreciative so for that I will give 5 stars.”
“I had previously returned part of my order because I did not like the colors of the tote bag I ordered when I saw it in person. It was different than what I viewed online (on multiple screens). To my pleasant suprise, after I returned the items, Sand Could customer service reached out to me to offer me a gift card for future orders! This kind of customer service is a rarity these days! I will definitely order other products from Sand Cloud in the future!”
“At the second wash the threading came undone but customer service contacted me and took care of the problem, took a bit to answer but they did a great job”
“Their customer service is very good. I reached out and they did offer me the solution. It’s good. I ordered another time with no issues. Just quick comment about their quality control: a lot of great products but there are some quality inconsistency imo.”
“I thought this was super cute on the model, but it looked like a sack on me. Not a cute sack. The terry cloth material (my bad, I ordered thinking it was the same material as their towels), looked so frumpy. The color was also not as shown but much more washed out and had a sort of pink cast to it. I guess it’s well made for what it is, and VERY generously sized, but not at all flattering. I will say that my return was easily accepted, and I was offered a small discount for a future purchase.”
“Update: Customer service issued me a partial refund after viewing photos of the frayed area. I've upgraded my review because of it.
Triangle at the throat frayed after first wash
I just got my poncho this afternoon and put it in the wash on Delicate. When I took it out to hang it up to dry I noticed that the little triangle of terrycloth at the throat was unraveling. It looks like the edges were either not stitched down or so loose that they came unsewn allowing the edges to fray. I washed it alone as a small load on Delicate cycle using cold water. I'll try to get a good photo once it's dry. I'm disappointed because I've wanted one of these for a while now and the cost was steep. The poncho itself seems to have come through fine though.”
“I had a problem with my first Sand cloud poncho unraveling under washed on slow and line dry.
Sand Cloud stood behind their product a d sent me a gift card. Im happy with the customer service
I ordered 4 more ponchos and got my friend interested .She purchased two!”
Thank you so much for your glowing 5-star review, Susan! We're thrilled to hear that our team was able to support you with your poncho issue and that you're happy with your new ones. It’s wonderful to know you’ve shared the love with your friend too! If you have any further questions or need assistance, we’re just a message away.
“I had an issue with my towels and asked for a refund. The rep would not refund me. He told me to soak the towels. I was not happy with that answer as I spent over $300 on towels. I finally got someone in customer service that would help me and they issued me a gift card for half of what I spent. I was able to purchase the party blanket and the cover up. I am much happier and I will purchase from Sand Cloud in the future.”
Thank you for sharing your experience. We’re pleased to hear that you were ultimately able to get the support you needed and that you found joy in your new purchases. We understand how important it is for our customers to feel satisfied, especially after investing in our products. Your feedback about your initial experience is invaluable to us, and we appreciate your patience. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Sand Cloud, and we look forward to serving you again!
“After the total frustration sand cloud reached out to me and made up for the confusion. And the towels are amazing! Dries very quickly. Thank you sand cloud!”
Thank you so much for your kind 4-star review, Amy! We're thrilled to hear that Sand Cloud reached out and was able to resolve the confusion for you. It's fantastic that you're enjoying the towels and finding them to be quick-drying! Your satisfaction is our priority, and we're always here to assist you. If you have any other feedback or need assistance in the future, please don't hesitate to reach out. Thank you again for your support and for choosing Sand Cloud!
“The towels really require patience to become absorbent, and there are special instructions for soaking and air drying that would have been helpful. They're very pretty and I feel like they'll last a long time.”
Thank you so much for your thoughtful 5-star review, Rebecca! We appreciate your understanding about the initial absorbency process—patience truly pays off with our towels! We're glad to hear you find them beautiful and feel confident they'll last. Your feedback about the soaking and drying instructions is invaluable, and we'll definitely take that into consideration for future improvements. If you have any questions or need further assistance, feel free to reach out anytime. Thanks again for being a part of the Sand Cloud family!
Thank you so much for your fantastic 5-star review, Jessica! We're so glad to hear that you had a positive experience with our customer support. Your satisfaction is incredibly important to us, and we’re always here to help. If you ever need anything else or have further feedback, don't hesitate to reach out. Thanks for choosing Sand Cloud!
“Sand Cloud contacted me directly and was kind enough to give me options to return or refund. Thank you very much for your outstanding customer service”
Dear Kristina,Thank you so much for leaving us a wonderful 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with Sand Cloud. Your feedback means a lot to us.
We also wanted to thank you for mentioning our outstanding customer service. At Sand Cloud, we always strive to go above and beyond for our customers. We were delighted to have the opportunity to assist you and provide you with options for return or refund. It's our pleasure to ensure your satisfaction.
Thank you once again for your kind words. We look forward to serving you again in the future!
