“I have other sand cloud towels and I have washed and dried all of them and none of them have changed or shrunk, this towel shrunk so much after I washed it (the same way as the others) and it’s almost not even useable anymore, also for the price this is just so disappointing”
Hi Carolyn,
Thank you for reaching out and sharing your experience with the Disney Pixar - Buzz towel. We're sorry to hear that it shrunk after washing and isn't usable anymore. We understand how disappointing this can be, especially when you have had positive experiences with other products. Your feedback is important to us, and we'll use it to enhance our quality control.
Please check your inbox for an email from our team so we can assist you further.
Warm regards,
Team Sand Cloud
Thank you so much for taking the time to share your feedback about your experience with our Disney Pixar - Buzz Kids merchandise. We truly appreciate hearing from our customers, and your review helps us better understand the areas where we need to improve.
We sincerely apologize that the quality of the towel did not meet your expectations. We understand how frustrating it can be when an item does not live up to its standard, and we regret any inconvenience caused. We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you so much for leaving us a 5-star rating for Disney Pixar - Buzz Kids! :) We greatly appreciate your positive feedback. We are thrilled to hear that your order was easy to place, arrived promptly, and made the perfect birthday gift. We hope your little one celebrated amazingly with their new Buzz Kids toy. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
