“I love the towel but did not have a good experience with shipment and fulfillment of order. The towel was not included in the original shipment and had to contact customer service to get a new order to have it re-shipped. Sand Cloud's fulfillment and shipping process needs to be reviewed and reassessed.”
“Love the design of this towel, wish it had different color options to choose from! I also thought the towel would be a little thicker but if it was it wouldn't dry out quickly, overall very pleased with my purchase!”
Hi Michelle,
Thank you for reaching out and sharing your experience with us. We're really sorry to hear that you haven't received your item and that you haven't heard back from our customer service team. We understand how frustrating this situation can be, and your feedback is essential in helping us improve our communication and service.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Jennifer,
Thank you so much for your amazing 5-star review of the Monstera Shark - Discovery! We’re thrilled to hear that the design exceeded your expectations and that your daughter loves it!
Your satisfaction truly means a lot to us. If you have any more feedback or need assistance, please don’t hesitate to reach out.
“I absolutely love this towel so much ! it’s such great quality and very good size . you can also use it as a picnic blanket or just a blanket in general lol”
Thank you so much, Eliana, for giving Monstera Shark - Discovery a 5-star rating! We truly appreciate your kind words and we are thrilled to hear that you absolutely love this towel. We take pride in offering high-quality products, and it's delightful to know that you find the towel to be of great quality. The generous size makes it versatile for various uses like a picnic blanket or even a cozy blanket. Thank you once again for sharing your positive experience with us!
