“This review is more about the customer service process if there's an issue with your order. My order was incorrect. The only way to contact Sand Cloud is via email. There is no phone number listed on the website. In found one on google search but no one answers, asks you to leave a message and no one returns your call. So frustrating! So I sent an email to customer service since their rule is a problem must me reported within 24-48 hrs. 3 days later, still no response from the several emails I sent or voice message left. How am I supposed to get this resolved. Hopefully someone sees this and reaches out to me....I won't hold my breath though.”
Hi Diane,
Thank you for taking the time to share your experience with our customer service process. We're sorry to hear that you faced difficulties in resolving your issue. We understand how frustrating it can be when you don’t receive a timely response.
Your feedback is very important to us, and we are committed to improving our communication channels. Please know that we are here to assist you, and we encourage you to respond to the email we sent.
Warm regards,
Team Sand Cloud
“I did not receive it, the package was damaged and taped before it got to my door….i did email customer service same day and still waiting for the response
Had give 2 stars because I do not know if like it, I do not have it in my possession”
Thank you so much for taking the time to provide us with your feedback on the Hello Kitty® - Hello Kitty Polka Dot. We truly appreciate your input and apologize for the inconvenience caused by the issues you encountered.
We would like to discuss further with you regarding the product review. Please respond to the email we sent you.
Dear Gloriana,Thank you so much for giving Hello Kitty® - Hello Kitty Polka Dot a fabulous 5-star rating! We truly appreciate your kind words and support.
We hope you continue to enjoy your Hello Kitty® - Hello Kitty Polka Dot towel and have many amazing beach experiences ahead.
“I love it; I’ve loved Hello Kitty since I was a little girl. I’m glad I was able to purchase the towel now I can’t wait to use it when I go to the beach!”
Thank you so much, Alexis, for your incredible 5-star rating of the Hello Kitty® - Hello Kitty Polka Dot towel! We greatly appreciate your feedback. It warms our hearts to hear that you love it. We hope this towel brings back fond memories and adds even more joy to your beach experiences. Have a fantastic time at the beach, and once again, thank you for your support!
“I love it! The size is great if it's a little chilly on the beach - enough room to sit on the towel and wrap it around self. 100% accurate with sand resistance. Super soft.”
Thank you so much for giving us a 5-star rating! We sincerely appreciate your kind words and positive feedback. We take pride in ensuring that our products are 100% accurate with sand resistance, and we're delighted that you found it to be so. Once again, thank you for your wonderful review. We hope you enjoy using your Hello Kitty beach towel for many more beach adventures to come!
Dear Simon,Thank you so much for giving Hello Kitty® - Hello Kitty Polka Dot a 5-star rating! We truly appreciate your support and are thrilled to hear that it was a fabulous purchase. It warms our hearts to know that it was a present and your loved one adores it.
If there is anything else we can do to enhance your shopping experience, please don't hesitate to reach out. Thanks again for your kind review, and we hope to serve you again soon!
“I adore Hello Kitty so when I saw that this collaboration was coming out, I just had to get it! I own over 5 of these towels already and have purchased a bunch for friends and family. Best beach towels ever!”
Dear Melanie,Thank you so much for leaving a glowing 5-star review for the Hello Kitty® - Hello Kitty Polka Dot towel! We truly appreciate your kind words and are thrilled to hear that you adore Hello Kitty as much as we do.
Your support means a lot to us. We're glad to hear that you have also shared the Hello Kitty love by purchasing them for your friends and family. We hope they enjoyed these towels just as much as you did!
Once again, thank you for your continued support and for choosing our brand. We truly value customers like you who make our Hello Kitty collaborations a success. If there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you many more delightful beach days with your new Hello Kitty Polka Dot towel!
