“This review is more about the customer service process if there's an issue with your order. My order was incorrect. The only way to contact Sand Cloud is via email. There is no phone number listed on the website. In found one on google search but no one answers, asks you to leave a message and no one returns your call. So frustrating! So I sent an email to customer service since their rule is a problem must me reported within 24-48 hrs. 3 days later, still no response from the several emails I sent or voice message left. How am I supposed to get this resolved. Hopefully someone sees this and reaches out to me....I won't hold my breath though.”
Hi Diane,
Thank you for taking the time to share your experience regarding our customer service process. We're truly sorry to hear about the difficulties you've faced with your order and the lack of prompt responses. Your concerns are valid, and we value your feedback as it helps us improve our communication and service.
We want to ensure that your issue is resolved as soon as possible. Please respond to the email we sent you, and we will prioritize your inquiry.
Warm regards,
Team Sand Cloud
Hi Donna,
Thank you for your review! We're sorry to hear that the item didn't meet your expectations regarding its appearance. We appreciate your feedback, as it is essential for us to continue improving our products. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm wishes,
Team Sand Cloud
