“You sent the wrong item, please send the correct one that I ordered as soon as possible.
This is my third attempt to reach you to have you correct your mistake, please do so asap as this was intended to be a gift for my daughter (she wanted Spongebob and you sent a different style/color than the one I purchased).”
Hi there,
Thank you for bringing this to our attention. We're truly sorry to hear that you received the wrong item, especially since it was intended as a gift for your daughter. We understand how frustrating this must be.
Please rest assured that we are here to help you resolve this as quickly as possible. Kindly respond to the email we sent you, and we will work on getting the correct item sent out to you.
Warm regards,
Team Sand Cloud
