“I received the king percale sheet set. The fitted sheet is huge, I have a high mattress and plenty of sheet left at all corners. The king sheet set comes with standard pillow covers. On a positive note very nice to sleep on.”
Hi Lesley,
Thank you for sharing your feedback! We’re glad to hear that the Percale Sheet Set is very comfortable to sleep on. We’re sorry the fitted sheet felt much larger than expected and that the pillow covers didn’t meet your expectations for a king-size set. We’ve shared your feedback with our team, as it’s genuinely helpful for us to review sizing and set details. We’ve also sent you an email to discuss this further and see how we can make things right for you.
Kind regards,
Team Sand Cloud
Posted 1 month ago
Hi Lesley,
Thank you for taking the time to share your feedback with us! We’re glad to hear that you found the sheets very comfortable to sleep on. 😊
We’re sorry to hear that the fitted sheet felt much larger than expected, especially with the extra fabric remaining around the corners, and that the pillow covers did not meet your expectations for a king-size set. We completely understand how this can be disappointing.
We truly appreciate you bringing these concerns to our attention. We’ve shared your feedback with our team, as it helps us better understand where we can improve our sizing and product details.
We’d love the opportunity to make this right. Please feel free to reach out to us directly so we can look into this further and work toward an appropriate resolution for you.
Thank you again for your honest feedback and for giving us the opportunity to improve.
— Sand Cloud Customer Experience Team
