“I can’t tell you what my experience is with the strap, because I never received it. When I informed the company I never received the item, I was contacted several days later requesting photographs of the items I did receive — as if that was going to prove I didn’t receive the strap, like seriously, someone could just choose not to include it in the picture…but apparently they don’t have a lot of trust in their customer base because I was unable to provide them with photographs because I had been out of town, so they simply closed my case and declined to provide me with an item that indeed received payment for.
Generally love the items, but the customer service is poor for such a high price point. Will not be ordering from this company in the future.”
Hi Stephanie! We are sorry to hear about the missing item from your order. Your comments/feedback have been forwarded to the relevant team. We have sent you an email so that we can rectify this issue.
Thanks so much for the 4-star rating, Lisa! We're glad to hear that the Carry Strap will be perfect for your upcoming trip to Florida. We really appreciate your loyalty and hope that you enjoy your trip!
Thank you, April, for your 5-star rating! We are delighted to know that you had a great experience with us. Our team works hard to ensure that customers get the best products and service they deserve. We value your feedback and look forward to serving you again in the future. Thank you for choosing us!
Thank you so much for your 5-star rating of Carry Strap, Robert. We are so pleased that you have found the strap to be very convenient and appreciate your loyalty as a customer. We thank you again for your kind words.
Hello Laura, thank you for your review! We are so grateful for your kind words, it's truly humbling to know that our products are being appreciated. We strive to create the best quality and design for our customers, and we're so glad you love them. Thank you for your support!
Hello! We are so glad that you like our carry strap! We strive to provide the best quality products and hope that you have a great experience with it. Please let us know if there is anything else we can do to help. Thank you for your support!
Hello Courtney! Thank you for your kind words. We are so glad that you love Carry Strap and find it well-made and convenient for your larger blankets! We highly appreciate the support you offer for our mission of marine conservation:)
