“When I got the order, the towel was labeled blanket instead of XL towel. I noticed while ordering it looked like different styles/patterns had different labeling scales so I paid close attention to the dimensions. I was really disappointed when the gift I ordered for someone who didn’t want the super large blanket came that way. I didn’t have time to return it. The other products I’ve purchased have been fantastic, but I’ll hesitate before ordering online again.”
Hi there,
Thank you for taking the time to share your experience with the Mint Baja XL. We’re sorry to hear that the labeling caused confusion and that it wasn't the right fit for your gift. We understand how important it is to get the details right, especially when purchasing for someone else. Your feedback helps us improve our product descriptions, and we truly appreciate it.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Great Towel. Used it as a blanket on plane. Forgot it when deboarding the plane. Wouldn't let me go back to get it. Asked 2 airline employees if they could get it for me. Told them what seat too. They didn't help. So frustrating because I liked it. Actually, the plane broke down, so while waiting to board another plane, I ordered a new one. Couldn't use on my trip but the new one was waiting when I got home. Thanks for making a great towel/blanket.”
Thank you for your wonderful review! We're thrilled to hear that you find the Mint Baja XL to be very good and comfortable. It’s always our goal to provide that cozy experience!
Thank you for choosing Sand Cloud!
“It’s so wonderfully beautiful and big!! Very soft! Haven’t washed it yet, but hoping it is mores absorbent after washing. I’m sure during manufacturing it takes on a kind of water repellency. All in all I am extremely happy with it!”
Dear Denise,Thank you so much for your glowing 5-star review of our Mint Baja XL. We truly appreciate your kind words and are thrilled to hear that you find it wonderfully beautiful and big! We take pride in crafting our towels to be soft and luxurious, so it's fantastic to know that you felt the same way.
Your satisfaction means the world to us! If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Thank you again for your support and for choosing our product!
Dear Kathleen, Thank you so much for your outstanding 5-star rating of our Mint Baja XL! We truly appreciate your kind words and are thrilled to hear that you love the feel of the material and find the color absolutely awesome. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“I was on the fence for far too long - the price was a lot but then when this XL and some of the beach towels arrived I realized just how AMAZING Sand Cloud is! Worth every penny, Sand Cloud is the perfect beach towel in every way! What’s more, I could go to and from the ocean without feeling exhausted from carrying everyone’s heavy towels! Feather-light, stellar quality, soft, huge, and really great designs - will be purchasing more (for home / bath) very soon!!”
Thank you so much, Andine, for your incredible 5-star rating of our Mint Baja XL! We couldn't be more grateful for your support and kind words. It means the world to us that you're enjoying your Sand Cloud beach towel and the amazing designs we offer.We completely understand that our XL size and the price might have seemed daunting at first, but we're thrilled to hear that you now realize how truly amazing Sand Cloud is! We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
We truly appreciate your support. We're thrilled to hear that you're obsessed with it and that our sand cloud beach towel has become your go-to pick! Your kind words mean the world to us.
