Hi Cindy,
Thank you for reaching out and sharing your experience. We're truly sorry to hear that you’ve encountered issues with your towel and haven’t been able to connect with our customer service team. We want to resolve this for you, so please check your inbox for an email from us so we can assist you promptly.
We appreciate your patience and feedback as we work on improving our service.
“When I got the order, the towel was labeled blanket instead of XL towel. I noticed while ordering it looked like different styles/patterns had different labeling scales so I paid close attention to the dimensions. I was really disappointed when the gift I ordered for someone who didn’t want the super large blanket came that way. I didn’t have time to return it. The other products I’ve purchased have been fantastic, but I’ll hesitate before ordering online again.”
Hi there,
Thank you for taking the time to share your experience with the Mint Baja XL. We’re sorry to hear that the labeling caused confusion and that it wasn't the right fit for your gift. We understand how important it is to get the details right, especially when purchasing for someone else. Your feedback helps us improve our product descriptions, and we truly appreciate it.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Great Towel. Used it as a blanket on plane. Forgot it when deboarding the plane. Wouldn't let me go back to get it. Asked 2 airline employees if they could get it for me. Told them what seat too. They didn't help. So frustrating because I liked it. Actually, the plane broke down, so while waiting to board another plane, I ordered a new one. Couldn't use on my trip but the new one was waiting when I got home. Thanks for making a great towel/blanket.”
Thank you for your wonderful review! We're thrilled to hear that you find the Mint Baja XL to be very good and comfortable. It’s always our goal to provide that cozy experience!
Thank you for choosing Sand Cloud!
“It’s so wonderfully beautiful and big!! Very soft! Haven’t washed it yet, but hoping it is mores absorbent after washing. I’m sure during manufacturing it takes on a kind of water repellency. All in all I am extremely happy with it!”
Dear Denise,Thank you so much for your glowing 5-star review of our Mint Baja XL. We truly appreciate your kind words and are thrilled to hear that you find it wonderfully beautiful and big! We take pride in crafting our towels to be soft and luxurious, so it's fantastic to know that you felt the same way.
Your satisfaction means the world to us! If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Thank you again for your support and for choosing our product!
