Thank you so much, Hannah, for your amazing 5-star rating of our Black Acid Wash! We truly appreciate your positive feedback. We're thrilled to hear that you find it super soft and pretty. We take pride in maintaining excellent quality and ensuring the right size for our customers' needs. Thank you again for choosing our product, and we hope to serve you again in the future! We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
Dear Devin,Thank you so much for taking the time to share your feedback on our Black Acid Wash product. We truly appreciate customers like you who provide us with valuable insights and help us improve. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hello Derek! We are sorry to hear about your dissatisfaction with the towel due to color difference. With the image it appears that an incorrect towel was delivered to you. To fix this issue, we have sent you an email.
“This is navy blue at best with ‘acid wash’ of much lighter blues. There is no black on this entire towel.
*Update* Support reached out to me and stated I received the navy towel instead of the black one I ordered. They sent me a new towel and it looks the same to me.”
Hello Derek! We are sorry to hear about your dissatisfaction with the towel due to color difference. We have sent you an email in order to fix this issue.
“My experience would have been better if the package actually included both towels that I purchased. My husband and I are leaving for St. Lucia in a week and I still don’t have a second towel…”
“This is one of the best towels I've had. The color is really cool, does not bleed when washed or wet, the fabric is really soft which makes it easy to wear as a cover-up.”
Thank you so much, Maria, for your 5-star rating of the Black Acid Wash Towel! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
Hello Ashlee! We are sorry to hear that the towel's lack of softness and bleeding have made you upset. We have sent you an email so that we can rectify this issue.
