“I ordered end of May, by mid June, there was no tracking information. No confirmation email was ever sent. I reached out twice and never heard back. Was on the verge of disputing with my card company. Then at the very end of June, it just randomly showed up. So strange. Many online share the same sentiments, I learned. The product is adorable but has many loose seams, unfortunately would not purchase from this company again.”
Hi Fiona,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your Reviews.io review and for the experience you had with your Amber Hand Bundle Solar.
We understand your concerns regarding the order communication, delivery experience, and the loose seams you noticed on the product. We’d like to better understand the current status of the issue and confirm whether you still need assistance. We’ve reached out to you via email so we can review the details privately and determine the most appropriate way to assist.
Depending on the circumstances of your case, we may be able to explore options such as a return for a refund, replacement subject to product availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case and work toward addressing your concerns.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
“Super cute (not super soft though). I washed this as the label stated before wearing and the corners and the stitching came loose & ripped before drying.
I immediately contacted the company to advise them of this flaw and have not heard anything back.”
Hi Sierra,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your Reviews.io review and for the frustration you experienced with your Floral Check Cover Up.
We’ve reviewed your case and can see that a replacement was previously provided for your concern. We’ve reached out to you via email to confirm whether the resolution has fully addressed the issue or if you still need any additional assistance.
Please respond to the email we sent when you have a chance so we can make sure everything has been properly addressed.
We truly appreciate your patience and the opportunity to follow up with you.
— Sand Cloud Team
