Hi Thom,
Thank you for sharing your feedback regarding the Terra Fringeless XL Bath Bundle – Black – 2 Pack. We’re sorry to hear that the towels didn’t provide the absorbency you were expecting.
Our team has reached out to you directly via email regarding your review. We’ve also confirmed that a refund has already been processed, and we’d love to connect with you to ensure everything has been resolved to your satisfaction.
Please kindly respond to the email we sent so we can discuss this further if needed.
“You can buy basically the same towels from Amazon , Marshall’s or TJ Maxx for a fraction of the cost. I fell for the hype. Don’t make the same mistake that I made.”
Hi Richard,
Thank you for sharing your thoughts on the Terra Fringeless XL Bath Bundle. We appreciate your feedback and understand your concerns about pricing. While we aim to provide premium quality that sets us apart, we realize that everyone has different shopping preferences.
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Steve,
Thank you for taking the time to share your feedback about the Terra Fringeless XL Bath Bundle. We're truly sorry to hear that you found the towels rough on the skin. Your comfort is important to us, and we want all our customers to enjoy a soft and pleasant experience.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“If you bought this during the holiday sales, be warned. The quality of the towels seem like they’re from sample sales with so many loose threads pulled out that slipped by quality inspection. For the price you’re paying, you’d want quality towels. This totally was off putting as I had high hopes for this towel. I haven’t tested its absorbency, but just unpackaging it has not been good so far as these towels were not the only ones that had quality issues.”
Hi Izumi,
We truly appreciate your feedback and are sorry to hear about the quality issues you experienced with the towels. We strive for high standards, and it’s disappointing to know that we fell short in your case. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Laurel,
Thank you for your wonderful review! We're thrilled to hear that you love the Terra Fringeless XL Bath Bundle. It's great to know that the size, lightweight feel, and absorbency meet your needs perfectly. We also appreciate your feedback about the fringeless design!
Thank you for choosing Sand Cloud!
Hi there,
Thank you for your fantastic review! We're thrilled to hear that you love the Terra Fringeless XL Bath Bundle and that you find them effective despite being thinner. It’s always great when you discover towels that meet your needs so well! If you have any questions or need assistance, feel free to reach out!
“The towel itself is wonderful, quick drying, and very big. The side that has the traditional towel texture will leave fuzzies on your body if you use that side to dry you off. I am hoping the fuzzies decrease with time and use, since that seems to be the case for most towels. Overall I am happy with these.”
Hi Sarah, Thank you so much for taking the time to leave a 4-star rating for our Terra Fringeless XL Bath Bundle in Black - 2 Pack. We truly appreciate your feedback!
We're glad to hear that you find the towel itself wonderful, quick drying, and very big. Regarding the fuzzies on the traditional towel texture, we understand that this can be a bit inconvenient. However, with regular use and washing, the fuzzies should decrease over time, as is the case with most towels.
Once again, we're thrilled that you're happy with your purchase overall. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to assist you!
