Hi Vicki,
Thank you for your honest review of the Micro Waffle XL Bath Bundle. We’re sorry to hear that you found the towels to be rough and scratchy. Your feedback is crucial for us as we aim to create products that provide comfort and satisfaction.
If you’d like to share more about your experience or need assistance, please respond to the email we sent you. We truly appreciate your input and hope to improve your experience moving forward.
Thank you for your understanding!
“Update: After my initial review, the team at sand cloud reached out to me and offered some resolutions to help improve the absorbency of the towel. I soak the towel overnight and some cool water and then let it dry on the hang. This apparently helps the natural fibers perk up a bit. And while the towel did improve, it was only marginal. That being said, the customer service representative was apologetic and even offered me a partial refund. So why not a five star review well unfortunately the towel is still not really a towel and not as absorbent as I would expect a conventional towel to be, however, as far as customer service goes, this experience was very delightful and I will likely come back to purchase one of the beach blankets if my wife likes the one that I purchased for her already. Customer service is top-notch kudos.
The weave is nice, the material is great but this is not a towel. It doesn’t dry you after a shower and I wound much prefer a traditional towel after a bath/shower. Not sure what I’ll do with these now.”
Hi Bobby,
Thank you for sharing your thoughts about the Micro Waffle XL Bath Bundle. We’re sorry to hear that these towels didn’t meet your expectations for absorbency after a shower. It’s important for us to provide products that suit our customers’ needs, and your feedback is invaluable in helping us improve.
If you’d like to discuss your experience further or explore other options, please reply to the email we sent you, and we’d be happy to assist.
Thank you for your feedback!
“This bundle leaves behind black fuzzies every time I bathe. Even after washing them in the washer multiple times. Unfortunately this set has turned into an overpriced display set.
Update: Sound cloud customer service reached out and offered a partial refund.”
Hi,
Thank you for taking the time to share your experience with the Micro Waffle XL Bath Bundle. We’re sorry to hear about the black fuzzies you’ve been encountering, especially after multiple washes. That’s not the quality we strive for, and we understand how frustrating it can be when a product doesn’t perform as expected.
Your feedback means a lot to us and helps guide our improvements. We’d like to discuss this further to see how we can assist you. Please keep an eye out for our email and let us know how we can help. We appreciate your understanding!
“The black set was a gift, however I received them as a gift at Christmas and I LOVE THESE TOWELS! they are the best. Initially I was hesitant as I'm used to thick fluffy towels but I am a fan after the 2nd use. They are the best! Now to slowly replace all my towels..........”
“The towels are massive which I really like but they feel thin and cold when you get out of the shower. They do manage to absorb water well but it leaves the towel feeling constantly damp and cold :/ a bit disappointed!”
Hi Rachel,
Thank you for taking the time to share your thoughts! We're happy to hear that you find the towels massive and appreciate their absorbency. However, we’re sorry to learn they're not providing the warmth and comfort you expected after your shower.
We truly value your feedback, as it helps us improve our products. We would like to discuss further with you. Kindly respond to the email that we sent you.
“These towels looked nice, but they felt scratchy and not soft at all. Not what I expected when I ordered these and disappointed in how they feel. These towels feel more like beach towels then bath towels”
Hi,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the Micro Waffle XL Bath Bundle did not feel soft or meet your expectations. We understand how important it is for towels to be comfortable and plush for your bathing experience.
We would like to discuss further with you. Kindly respond to the email that we sent you.
We are thrilled to hear that you are very pleased with the look and feel of these towels. Your feedback means a lot to us.
We are delighted to know that you will be purchasing more for backups and also looking for matching wash cloths.
Thank you once again for your kind words, and we look forward to serving you again in the future!
Dear Hollis,Thank you so much for your fantastic 5-star rating of our Micro Waffle XL Bath Bundle - 2 Pack in Black! We greatly appreciate your positive feedback and we are thrilled that you are satisfied with your purchase. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. Once again, thank you for choosing our product and we hope to serve you again in the future!
