“The robe is as pictured… However, it’s very Heavy for a bathrobe and smaller than expected. I ended up returning it. Customer service was exceptionally helpful and made the process easy to complete.”
Thank you for your feedback! I’m sorry to hear the robe wasn’t the right fit for you, but I’m glad to know our customer service team was able to assist you with the return process smoothly. We would like to discuss further with you. Kindly respond to the email that we sent you.
We truly appreciate your support and loyalty as a customer.
We are thrilled to hear that you found our robe to be very thick. It's designed to provide the highest level of comfort and warmth to our customers, and we're glad it met your expectations. We also want to express our gratitude for your kind words about our transaction process. We always strive to make returns as easy and quick as possible, ensuring a hassle-free shopping experience for our valued customers like yourself.
Once again, we appreciate your continuous support and for taking the time to leave such a positive review. If you ever have any further suggestions or queries, please don't hesitate to reach out. We look forward to serving you again in the future!
“It is excellent quality and I love the look. I'm a bit in the fluffy side and it still fits me. Pattern is adorable. Bought extra one for Christmas present!”
Dear Nichole,Thank you so much for your amazing 5-star rating of our Aquatic Turtle Robe in Teal Blue L/XL! We're thrilled to hear that you love the look and quality of the robe. We take pride in ensuring that our products are of excellent quality, so your feedback means a lot to us.
We're also glad that the robe fits you perfectly. We're grateful that you chose to purchase an extra one as a Christmas present. What a thoughtful and delightful idea!
Thank you again for choosing our Aquatic Turtle Robe and for sharing your positive experience with us. We truly appreciate your support!
Dear Kathleen, Thank you so much for your incredible 5-star rating of our Aquatic Turtle Robe - Teal Blue L/XL! We truly appreciate your kind words and your continuous support as a loyal customer. We're overjoyed to hear that you love how our robe feels on you, especially when the chill sets in. We take great pride in crafting our products with top-notch materials, and it's wonderful to know that the quality shines through. Your satisfaction means the world to us! We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“I washed the robe once and the seams are all already fraying. So disappointed in the quality.
Fit- I’m 5’6” 180lbs, usually a M/L… the L/XL fits like I would expect a women’s large to fit, so if you’re bigger I’m not sure if it will fit comfortably”
Dear Ellen,
Thank you so much for taking the time to provide us with your valuable feedback on the Aquatic Turtle Robe - Teal Blue L/XL. We appreciate your honesty and are truly sorry to hear about the issues you experienced with the quality of the robe after just one wash.
We apologize for any disappointment caused as a result of the fraying seams. We would like to discuss further with you. Kindly respond to the email that we sent you.
