“After multiple attempts to reach this company through both emails you have yet to contact me. One attempt was within 2 minutes after a pop up added blankets to my order that was not intended to be on my order and charged to my card. Still after 2 weeks nobody has contacted me. I did not receive those extra blankets either, yet it was charged to my card. When the one blanket came , the package had a huge slit in the bag with no protection around the one blanket that I did order. I do not like to add a bad review however since you refuse to contact me about this, I feel I have no choice.”
Hi Karen,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you've encountered with your order and for our delayed response. Your feedback is valuable to us, and we’re committed to resolving this issue. Please check your email for a message from our customer support team so we can address your concerns promptly.
We appreciate your patience and understanding.
“I’ve been looking forward to receive this blanket. This is the second product I’ve bought from this brand and the first one (a big beach towel) is excellent!
Nevertheless, when I opened the package and unfold the blanket a huge amount of fuzz blew into the air and on my bed. I thought it will go away after I wash it, so I did, twice, but there’s still a lot of fuzz. Very annoying.
UPDATE: After a few weeks customer support contacted me about the lint issue described above and sent me a new blanket with their apologies. I have to say that this new blanket has a little lint but nothing like the first one. I’ve already washed it once and the lint is almost gone. Happy customer. Great customer support service!”
Hi Joaquin,
Thank you for taking the time to share your experience with the PARTY BLANKET™. We apologize for the fuzz issue you encountered; we understand how frustrating that can be, especially after washing. Your feedback is invaluable as we continually strive to improve our products and ensure they meet your expectations. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I love, love, love everything from Sand Cloud, this blanket it’s wonderful, soft, comfy and it looks really nice/decorative on my bed. I will definitely recommend it and will continue to buy your products.”
