“Was disappointed the fabric is not the same as the other towels I’ve purchased. It sheds and leaves little fuzzies all over my grandson. We won’t use them. I don’t understand why it’s different than all the other towels? That should be in the description.”
Dear Jennie,Thank you so much for taking the time to provide us with your valuable feedback regarding the Swirl Turtle Hooded Kids Bath Towel. We truly appreciate your thoughts and sincerely apologize for the issue you encountered.
We understand your disappointment with the fabric not being the same as the other towels you have purchased. We apologize for any inconvenience caused by the shedding and fuzzies that have been left by the product. This is certainly not the experience we want you to have with our product.
We have sent you an email for having a further discussion on this. Please respond to it.
Thank you so much for revising the review. We greatly appreciate it!
We’re glad to hear that you had a positive experience with our customer service. Your satisfaction is our top priority, and we’re always here to help. If you ever need assistance in the future, don’t hesitate to reach out. We truly appreciate your feedback!
Thank you for bringing this to our attention. We're truly sorry for any inconvenience you've experienced with our customer service. Your feedback is important to us, and we'd like to make things right.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Jennifer, Thank you so much for your glowing 5-star review of our Swirl Turtle Hooded Kids Bath Towel! We truly appreciate your feedback and are thrilled to hear that you find it super cute, made of high-quality fabric, and with good absorbency. Your kind words mean a lot to us! We also wanted to take this opportunity to express our gratitude for your continued loyalty. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
Dear Christina,Thank you so much for taking the time to leave a 5-star rating for our Swirl Turtle Hooded Kids Bath Towel! We truly appreciate your kind words and are thrilled to hear that your kid loves it!
