Hi Yvette,
Thank you for your lovely review! We're delighted to hear that your son is loving the Whale Shark Hooded Kids Bath Towel. Its big and soft design is perfect for keeping kids cozy after bath time. If you have any fun stories to share about towel time, we'd love to hear them! Enjoy those snuggles!
“Product came with a large snag in the towel. I initiated a return for another product I didn’t like and an exchange for a new whale shark hooded towel. I reached out via customer service prior to sending my items back via usps for help with the exchange. I received a couple standard form responses about how to return and exchange items. I went ahead and completed my online return/exchange and mailed items back. Waited one week to inquire about the status if the exchange and was told “if I had reached out before the return was processed, they could’ve helped with an exchange” and that I could order the item again if I wanted it. No thanks. Failed customer service IMO.”
Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you’ve faced with your recent return and exchange process. It’s clear that we fell short in providing the support you needed, and for that, We sincerely apologize. We would like to discuss further with you. Kindly respond to the email that we sent you.
