Hi Ana,
Thank you so much for taking the time to share your experience with the Whale Shark Hooded Kids Bath Towel! We're thrilled to hear that your 9-year-old loves the towel and dove right into using it.
It means a lot to us that our products bring joy to kids. If you have any further feedback or thoughts, don't hesitate to reach out. We truly appreciate your support!
Posted 10 months ago
Hi Ana,
Thank you for the fantastic review! We're so happy to hear that your son loves his whale shark towel and put it to use right away. It's always great to know that our products bring joy to kids and make bath time more fun!
If you have any feedback or thoughts down the road, feel free to reach out.
“I’ve been looking for a hooded towel for my nephew, who is tall for his age, and this towel was perfect for him, with some room to grow into too! And the whale shark design was a hit!”
Hi,
Thank you so much for your wonderful review of the Whale Shark Hooded Kids Bath Towel! We're thrilled to hear that it fits your nephew well and that the whale shark design was such a hit.
If you have any more feedback or thoughts to share, feel free to reach out. We truly appreciate your support!
Hi Yvette,
Thank you for your lovely review! We're delighted to hear that your son is loving the Whale Shark Hooded Kids Bath Towel. Its big and soft design is perfect for keeping kids cozy after bath time. If you have any fun stories to share about towel time, we'd love to hear them! Enjoy those snuggles!
“Product came with a large snag in the towel. I initiated a return for another product I didn’t like and an exchange for a new whale shark hooded towel. I reached out via customer service prior to sending my items back via usps for help with the exchange. I received a couple standard form responses about how to return and exchange items. I went ahead and completed my online return/exchange and mailed items back. Waited one week to inquire about the status if the exchange and was told “if I had reached out before the return was processed, they could’ve helped with an exchange” and that I could order the item again if I wanted it. No thanks. Failed customer service IMO.”
Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you’ve faced with your recent return and exchange process. It’s clear that we fell short in providing the support you needed, and for that, We sincerely apologize. We would like to discuss further with you. Kindly respond to the email that we sent you.
