“Delivery was fast and the towels are just like the picture. I find the towels are not soft, and the absorbency is just ok. Since the bath towels were oversized, I don’t find they are light nor fold down small. It is similar weight and taken up same space of a mid size regular towel. I was looking for smaller towel for traveling. It doesn’t feel like luxury towel because it is not soft and fluffy.”
Hi Esther,
Thank you for your honest feedback on the Terra Bath Bundle. We’re glad to hear that the delivery was fast and the towels matched your expectations in appearance. However, we regret to learn that the softness and absorbency didn't meet your needs.
We truly appreciate your insights and would love to assist you further. Please look out for an email from our team.
Warm regards,
Team Sand Cloud
“I don’t like these towels. They’re thin and feel just like the ones I threw away after my mom passed away—because they were used for 50 years. Do they dry you off? Yes, I just don’t understand the hype. They’re not soft and just feel cheap. And they’re way more expensive than all cotton ones from a big box store. I won’t buy again. Probably donating them to the dog shelter.”
Hi Sylvia,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the Terra Bath Bundle did not meet your expectations in terms of softness and absorbency. We understand how important it is for towels to feel luxurious and perform well. Your feedback is extremely valuable, and we’ll certainly take it into consideration as we continue to improve our products.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for your feedback on the Terra Bath Bundle. We’re sorry to hear that the towels feel too large and that they are taking longer to dry than you expected. We understand how important it is for a towel to be both functional and efficient. Your insights are truly valuable to us, and we'll take them into account.
If you'd like, we would love to hear more about your experience. Please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
