“Delivery was fast and the towels are just like the picture. I find the towels are not soft, and the absorbency is just ok. Since the bath towels were oversized, I don’t find they are light nor fold down small. It is similar weight and taken up same space of a mid size regular towel. I was looking for smaller towel for traveling. It doesn’t feel like luxury towel because it is not soft and fluffy.”
Hi Esther,
Thank you for your honest feedback on the Terra Bath Bundle. We’re glad to hear that the delivery was fast and the towels matched your expectations in appearance. However, we regret to learn that the softness and absorbency didn't meet your needs.
We truly appreciate your insights and would love to assist you further. Please look out for an email from our team.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for your feedback on the Terra Bath Bundle. We’re sorry to hear that the towels feel too large and that they are taking longer to dry than you expected. We understand how important it is for a towel to be both functional and efficient. Your insights are truly valuable to us, and we'll take them into account.
If you'd like, we would love to hear more about your experience. Please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
“Highly disappointed with this bundle. The fabric was very rough and I wish I could return the items. I washed them hoping they would soften, but that was not the case. I have dish towels softer than this! Towels and wash cloths are scratchy, so I wish I’d purchased something else.”
Hi Michelle,
Thank you for your honest feedback regarding the Terra Bath Bundle. We're truly sorry to hear that the fabric did not meet your expectations and that it felt rough even after washing. We understand how disappointing it can be when a product doesn't provide the comfort you’re looking for. Your comments are valuable to us and will help us improve our offerings.
We would appreciate the chance to address your concerns further. Please watch for an email from our team.
Warm regards,
Team Sand Cloud
