Hi Dennis,
Thank you for taking the time to leave your feedback. We’re glad to hear the Classic Fringeless XL Bath Towels pleasantly surprised you and that they perform so well despite being lightweight. Oversized comfort with practical functionality is exactly what we aim for.
If you ever have questions or need assistance down the line, please don’t hesitate to reach out. We truly appreciate your support.
Hi Stacey,
Thank you for taking the time to share your feedback. We are so glad to hear that you love the softness, generous size, and absorbency of the Classic Fringeless XL Bath Bundle. It is wonderful to know the lightweight feel has been a great fit for you.
If you ever need any assistance or have questions in the future, please feel free to reach out. We truly appreciate your support.
“The only positive is space saving if you need it. You could travel with this towel and it not take up too much space. That’s about it. It’s not comfortable or enjoyable to use. It doesn’t dry much faster. It feels like a punishment. Lol. Not warm, comforting, more effective at drying you off… it’s really none of the things you typically want in a towel.”
Hi Christine,
Thank you for taking the time to share your honest feedback. We’re truly sorry to hear that the towel didn’t meet your expectations in terms of comfort, feel, and performance, that’s certainly not the experience we want for our customers.
Our support team has reached out to you directly via email to share some care tips that may help improve performance and to discuss a goodwill option. We’d really appreciate the opportunity to connect with you further and make this right.
Please feel free to respond to the email we sent, we’re here to help.
“I am amazed at how well they dry considering how thin they are. So much so that I bought another set and got the hand towels also. Expensive yes, but they are worth it!!! The brown towel in the picture was replaced with another of the frontless towels from the second order!”
Hi Lynn,
Thank you for taking the time to share your feedback with us. I'm sorry to hear that the Classic Fringeless XL Bath Bundle didn't meet your expectations. Your satisfaction is really important to us, and we’d like to understand more about your experience.
Please look out for an email from our team, as we’d love to assist you further.
Warm regards,
Team Sand Cloud
“I know sand cloud is supposed to be water repellent and that’s their thing but if you’re going to market things are bath towels, they should act as bath towels. These do not. Just moves the water around your body, assuming you want to actually get dry.”
Hi Daniel,
Thank you for sharing your thoughts with us. We're sorry to hear that the Classic Fringeless XL Bath Bundle didn’t perform as you expected. We appreciate your feedback about water repellency and absorbency, and we truly value your perspective. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“The towels are thin beautiful, but not as absorbent as I was anticipating. I hope future use will release the cotton fibers and make them what I was hoping for. Fingers crossed. At the moment not worth the money.”
Hi Chris,
Thank you for your honest feedback regarding the Classic Fringeless XL Bath Bundle. We're glad to hear you find them beautiful, but we're sorry to learn that the absorbency hasn't met your expectations yet. Sometimes, new towels take a bit of time to reach their full potential, and we hope they will improve with use. Your experience matters to us, and we’re here to support you.
Please keep an eye out for an email from our team to discuss this further.
Warm regards,
Team Sand Cloud
