Hi Dawn,
Thank you for your review of the Carbonado Diamond Bath Bundle. We’re sorry to hear that the towels haven’t been drying you off as expected, and we understand how frustrating that can be.
We appreciate your feedback as it is crucial for us to improve our products. If you have any further concerns or need assistance, please feel free to reach out to us via the email we sent you.
“Terrible. I cannot believe all these positive reviews are not people paid for their testimonies! These towels are not space savers compared to other towels but that I don’t even care about. These towels shed ALL over the floor and on your skin. I can get better towels at Home Goods for $9!!!! These were super expensive and SHED, TERRIBLY!!!!!”
Hi Kimberly,
We appreciate you taking the time to share your thoughts on the Carbonado Diamond Bath Bundle. We're truly sorry to hear about your experience with shedding, and we understand how annoying that can be, especially when you expect more from your towels.
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“have washed them twice already and they get fuzz all over its really a bummer because I love my sand cloud beach towel....but not the bath towels and hand towels....and they really dont dry fast...”
Hi Susan,
Thank you for taking the time to share your experience with the Carbonado Diamond Bath Bundle. We’re sorry to hear that you’re dealing with fuzz and drying issues. Your love for our Sand Cloud beach towel means a lot, and we aim to provide that same quality across all our products.
We truly appreciate your feedback as it helps us in making improvements. Please respond to the email we sent you, as we would love to assist you further.
Thank you for giving us the chance to address your concerns.
Hi Ingrid,
Thank you for your review of the Carbonado Diamond Bath Bundle. We're glad to hear you find the towels to be a great size and soft to the touch. However, we're truly sorry to learn about the issue you experienced with the black fur balls after washing. We know how frustrating that can be.
We would like to discuss further with you. Kindly respond to the email that we sent you.
“I haven’t purchased other towels from sand cloud before and have enjoyed them. But after washing this bath bundle I have noticed that when my hands are wet and I use the towels, the black fabric sheds off towel and sticks to my hands resulting in me having to wash off my hands again and dry with something else.”
Hi,
Thank you for sharing your experience with the Carbonado Diamond Bath Bundle. We're glad to hear you've enjoyed our other towels, but we’re truly sorry to learn about the shedding issue you're facing.
We strive for high quality in all our products, and it sounds like we missed the mark this time. Your feedback is invaluable to us, and we’ll certainly take this into consideration as we work to enhance our offerings. We would like to discuss further with you. Kindly respond to the email that we sent you.
“The print is aesthetically appealing but I’m not convinced that the towels are quicker drying than a regular bath towel. I purchased these towels expecting them to dry quicker like the Sand Cloud beach towels do. So far, I haven’t found this to be true. I’m disappointed with that considering how much more expensive these towels are compared with regular bath towels.”
Hi,
Thank you for taking the time to share your thoughts on the Carbonado Diamond Bath Bundle. We’re sorry to hear that you were disappointed with the drying time, especially after expecting a quicker experience similar to the Sand Cloud towels. Your feedback is crucial as we strive to improve our products.
We’d love to hear more about your experience. If you have any specific suggestions or concerns, please feel free to respond to the email we sent you. We always appreciate your input!
Thank you again!
“They truly lived up to the hype. They are pretty, soft and large. All important to me when choosing a bath towel. Hope they last a long time. Hopefully next a beach towel.”
Hi,
Thank you so much for your wonderful review of the Carbonado Diamond Bath Bundle! We're thrilled to hear that they met your expectations in terms of beauty, softness, and size, those are all key features we aim for.
We appreciate your hope for their longevity! Your satisfaction is our priority, and we believe you'll enjoy them for a long time to come. And stay tuned for future beach towels; we’re always expanding our collection!
Thanks again for sharing your thoughts!
