Hi Michelle,
We appreciate you taking the time to leave a review for the Sonoran Fitted Sheet King – Sage. We’re sorry to hear it wasn’t the right fit for you. Our team has sent you an email, so we can connect with you directly and offer additional support.
Please respond to the email when you have a moment so we can continue assisting you.
“I absolutely love these sheets! So soft and comfortable. However, my experience with Sand Cloud customer service is extremely disappointing. I ordered a second set of sheets but inadvertently had them sent to the incorrect address. I immediately emailed them to explain what had happened and asked for the second set to be mailed to a different location. I received no response other than an automated message saying that my order had been updated-meaning the second set was cancelled. I emailed again asking for them to be sent to the correct address-no reply. I looked up the phone number to Sand Cloud to try to speak with someone but had to leave a message. Still no response. I would have just reordered but the sale price was not available to me. It’s a shame as I have never been disappointed in their products, having purchased several sets of towels for myself and my family.”
Hi Lynn,
We’re really sorry for the trouble you’ve had with our customer service. That’s not the experience we want for you.
Our team has reached out to you via email, and we kindly ask that you respond there so we can continue supporting you and work toward a resolution.
Thank you again for your honesty and continued support.
Hi Laura,
Thank you for your feedback, and we apologize if our emails felt unsolicited. We strive to keep our customers informed and appreciate that not everyone may wish to receive updates. Your thoughts are important, and we'll take them into account for future communications.
We hope you'll consider shopping with us again.
Warm regards,
Team Sand Cloud
“As previously stated, I love them. Love that they're cotton. Just took some time to get use to the texture. So use to smooth sheets. But I'll buy again.”
