“I absolutely love these sheets! So soft and comfortable. However, my experience with Sand Cloud customer service is extremely disappointing. I ordered a second set of sheets but inadvertently had them sent to the incorrect address. I immediately emailed them to explain what had happened and asked for the second set to be mailed to a different location. I received no response other than an automated message saying that my order had been updated-meaning the second set was cancelled. I emailed again asking for them to be sent to the correct address-no reply. I looked up the phone number to Sand Cloud to try to speak with someone but had to leave a message. Still no response. I would have just reordered but the sale price was not available to me. It’s a shame as I have never been disappointed in their products, having purchased several sets of towels for myself and my family”
Hi Lynn,
Thank you for sharing your detailed feedback with us. We are truly happy to hear how much you love the comfort and quality of our Sonoran sheets, and we sincerely apologize for the frustration you experienced regarding Order for the Sonoran Fitted Sheet - Grey.
We understand your concerns about the address update and regret that our system limitations did not allow us to change the shipping address for an individual item within the same order. We also acknowledge the delay in communication and apologize for the inconvenience this caused.
We do see that the item was later placed in a new order, and while we are glad you were able to do so, we would still love to discuss this further and assist you directly. Our team has reached out to you via email, and we kindly ask that you respond there so we can continue supporting you and work toward a resolution.
Thank you again for your honesty and continued support.
