“This towel tore after the first wash. I have contacted customer service several times, but I have not received any response. I would appreciate your assistance in resolving this issue.”
Hey! Thank you for sharing your feedback! 😊 We’re so sorry to hear about your experience with the towel and the difficulty reaching us. That’s definitely not the level of service we strive to provide. We’ve sent you an email to make this right and assist you further.
Thank you for supporting our mission to protect marine life! 🌊
Hi,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulty you experienced with your order and the lack of timely communication.
After reviewing your case, we can confirm that a replacement has already been processed. We sincerely hope this has helped resolve the matter to your satisfaction.
If your concern is still unresolved or if there is anything further that requires our attention, please don't hesitate to contact our Customer Service team at customerservice@sandcloud.com. We'll be more than happy to reopen your case, have our Review Team prioritize it, and explore the best available resolution options to ensure your concerns are fully addressed.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive any additional information, we will gladly review the matter further and do everything possible to ensure your concerns are fully addressed.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
“Love the cheetah design. That is what drew me to this towel. It deserves to be displayed so right now it is hanging on my door, but being a Sand Cloud towel, it will also be great for when at the beach or just hanging out on my patio. Might even have to use it as a bedspread. Simply a great design and perfect colors. Love, Love, Love.”
“Love this towel. The Cheetah design is what attracted me. So beautiful and great colors. I love that, like all the sand Cloud towels, it repels sand and folds up small. Also love that my purchase helps protect the oceans. Another great design to add to my collection.”
Hi there,
Thank you so much for your amazing feedback. We’re thrilled to hear that you loved the quality of your Sunrise Towel and that your order arrived quickly. Hearing that it was amazing as always truly means the world to us.
We’re incredibly grateful for your continued support and trust in Sand Cloud. If you ever need assistance or have any questions, we’re always here and happy to help.
