“I bought a sand cloud in the spring for beach season and loved it so much that I had to buy one for my daughter for her birthday. We go to the beach often and I like how this towel is compact and the sand really does just shake off. After sitting on it all day I can wrap it around myself and wear it off the beach.”
“It's giant, which is perfect as a towel not just for drying off but for laying around on AND IT HAS A SEA TURTLE ON IT...but not just a sea turtle a gorgeously designed sea turtle. I love this towel already and have already bought others as gifts.”
“I had a chance to use my new Sandcoud towel recently at the local beach. It was much softer than I imagined! The sand came off easily. Even when it was wet there was not much sand stuck to it.
Really happy with my purchase! I love that you give back a well with every purchase.”
“My item arrived after 10 days to the wrong state - they denied it. Tracking showed it delivered and waiting across the country, and they just said “be patient it’s on it’s way.” The customer service rep was awful, clearly tracking showed it was in PA, when I live in CA.
I asked for a refund three times over the course of three weeks, they ignored me and said keep waiting, they’ll fix it. The package arrived 3.5 weeks later, extremely dirty, and the towel was damaged. Again I asked for a refund or replacement - no apology, nothing. Just, “please send pictures so we can make sure it doesn’t happen again.”
No apologies, just told me to “be patient.” I’ve been asking for a refund for three weeks now and nothing, I finally had to dispute the charge with my credit card. Absolutely horrible customer service, rude, unwilling to fix their own mistakes - I’m shocked that in today’s day and age we still have horrible customer service for online companies.”
