Hi Loreal,
Thank you for taking the time to share your thoughts on the Terra XL Bath Bundle. We're sorry to hear that you found the towels not as soft as expected and that you felt there could have been a better value with a different configuration.
We appreciate your feedback, as it helps us in our efforts to improve. If you’d like to share more about your experience or discuss this further, please feel free to reply to the email we sent you. We’d love to hear from you!
“I'd been wanting to try these towels for a while and decided as a gift to myself I'd try it out. When they arrived I was quite skeptical if it would be as awesome as reviews said and so after washing it I had to try them out. The absorbency is very good and it dries so fast! Even my husband was surprised that we ended up buying another set. I'm only a little disappointed in the fact the fridge after washing has begun to fray and that there wasn't many color choices in the fringeless towels.”
We're thrilled to hear that you and your husband are enjoying the absorbency and quick drying features. It's fantastic that you decided to treat yourself, and we appreciate you sharing your experience.
We understand your concerns about the fraying and the variety of color options, and we genuinely appreciate your feedback. This helps us as we strive to enhance our offerings.
If there's anything else you'd like to discuss or if you have further feedback, please feel free to reach out via the email we sent. We're here to help!
Hi,
Thank you so much for your fantastic review of the Terra XL Bath Bundle! We're thrilled to hear that you're pleased with the quality and performance of the towels. Your satisfaction means the world to us, and we appreciate your support.
If you have any further feedback or questions, please feel free to reach out. Enjoy your new towels!
Hi Colleen,
Thank you for taking the time to share your thoughts on the Terra XL Bath Bundle. We're glad to hear that you appreciate the size and drying speed of the towels. However, we're sorry to learn that the fabric did not meet your expectations in terms of softness and thickness.
Your feedback is valuable to us, and we'll be sure to pass it along to our product development team. If you'd like to discuss your experience further, please reply to the email we sent you.
“After I ordered I noticed they had a waffle design that I think may have been the missing star of my 4 star review. I will say that so far they do as advertise very absorbent and drys faster than a traditional towel due to how thin they are. We will see if all of that last and how long the towel holds up.
What I do NOT like about it is it may be a little too thin for a bath towel. I know that would defeat the main purpose but it is something my brain wants and over time I’m getting use to it. However, like I said at the start the waffle pattern option may give just enough “fullness” I feel they are missing which would make this a 5 star review. Wish I had seen those prior to buying the ones I did.”
Hi,
Thank you for taking the time to share your thoughts on the Terra XL Bath Bundle. We're glad to hear that you've found them absorbent and quick-drying! We understand your perspective about the thickness and appreciate your honesty. It's great to know you're getting used to it, but we completely understand how the waffle design might offer a bit more 'fullness' that you're looking for.
Your feedback is invaluable as we strive to improve our products. If you have any other suggestions or thoughts, please feel free to reach out through our email. We really appreciate your review and hope you continue to enjoy your towels!
Thanks again!
Hi Karen,
Thank you so much for your wonderful review of the Terra XL Bath Bundle! We're thrilled to hear that you love the towels and consider them your go-to choice. Your satisfaction means a lot to us, and we appreciate your loyalty!
If you have any other thoughts or feedback, feel free to reach out anytime.
“The product itself is fine. I ordered as Xmas present three weeks prior to Xmas day. They said delivery was to be 3-4 days. Product was not delivered until a month later. The customer service was poor at best. They did refund the delivery fee. They should have comped the whole deal. I will NOT order thru Sand Cloud again.”
Hi Jeff,
Thank you for taking the time to share your experience with the Terra XL Bath Bundle. We're glad to hear that you find the product itself to be satisfactory. However, we deeply apologize for the delivery delays and the less-than-ideal customer service you encountered. Your feedback is invaluable to us, and we are constantly working to improve our service.
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi Linda,
Thank you for your lovely review of the Terra XL Bath Bundle! We’re so glad to hear you like them and that their lightweight nature makes them perfect for gifting.
If you have any more thoughts or questions, don’t hesitate to reach out. Your support means a lot to us!
