“Not sure about this towel as it's not soft at all, scratchy and thin. I've been looking at the towels online for months and finally purchased but kinda disappointed at the quality. I felt some last night at Murietta Hot Springs and they were super soft so I was excited at work to learn my order had been delivered today. After I opened the bag I was disappointed as the towel isn't soft at all like the ones I felt last night but scratchy and thin. Not sure if I should wash to see if they soften up like advertised or send back. Super bummed out.”
Thank you for your feedback on the product Prism Turtles XL. We're sorry to hear that the towels didn't meet your expectations! It’s really disappointing when something you’ve been looking forward to doesn’t turn out as hoped.
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Kelley, Thank you so much for your glowing 5-star rating of our Prism Turtles XL! We truly appreciate your feedback and are thrilled to hear that you love it. We designed the Prism Turtles XL with special attention to its size, color, and style, and we're delighted that it has met your expectations. It's feedback like yours that motivates us to continue delivering the best products to our customers. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“I love this thing. I’m a quadriplegic and after I shower I use up 2-3 towels. Since I got this, it’s all I need. It covers my entire body. And the pattern is cute. It does dry faster than the typical towel. And folds small. When it’s folded up, you don’t expect it to be this large. I don’t even like writing reviews, but I would feel guilty if I didn’t.”
Thank you so much for your 5-star rating of Prism Turtles XL! We are so glad to know that the product meets your expectations. Looking forward to hearing about your experience!
