“worst customer service ever. Ordered in stock items, emailed 6 times about tracking and no reply’s beyond a generic we will respond in 48/72 hours and they never did. Due to shipping delay I tried to cancel multiple times. Then after I tried to return it, sandcloud offered a 50% refund for me to keep it, which I accepted. Then I had to fight with Sandcloud for my 50% refund for 3 months including a BBB complaint. I will never do business with them again.”
Hi Kellie Bowers,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you experienced with your Adobe Mudcloth Cover Up Black, especially regarding the shipping delays and the difficulty you encountered when trying to receive updates from our support team.
We’d like to confirm whether the resolution addressed the issue and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to reach out to our support team. If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
“Oh my goodness I love this cover-up! The material is so soft. I'm so glad that I purchased another one in another print. It will be a great addition to my cruise wardrobe necessities.”
