Hey Alana, we're really sorry to hear about your experience — this is not what we want for our customers. We’ve sent you an email to help get this resolved, so please check your inbox when you can.
We appreciate your patience and the chance to make this right.
“These towels are soft and fairly absorbent, so they dry off limbs in a first pass. I appreciate that they're large enough for full coverage as a wrap, and have found they actually work well as bath towels in a house with poor bathroom ventilation, where it can be tough to get towels to dry between uses.”
Dear Raelyn,Thank you so much for taking the time to leave us a wonderful 4-star rating for our Pearl Bundle! We truly appreciate your feedback.
We're delighted to hear that you find our towels to be soft and fairly absorbent, providing an efficient first pass drying experience. We are glad that you appreciate their size, as they are designed to provide full coverage as a wrap. We understand that finding towels that can dry between uses can be a challenge, so we're glad to have provided a solution for you.
Your satisfaction is our top priority, and we're grateful to have you as a happy customer. Should you have any further questions or need assistance, feel free to reach out to us. We're here to help!
“We bought two bundles to keep on our boat. They are generously sized, yet lightweight and take up less room than traditional beach towels. Plus, they dry quickly and the colors are fun for summer. Great buy during the summer sale. Highly recommend!”
Thank you so much, Amy, for your fantastic 5-star rating of the Pearl Bundle! We truly appreciate your feedback and are thrilled to hear that you love our product. It's excellent to know that the generously sized yet lightweight towels are perfect for your boat, making them convenient to carry and taking up less space compared to traditional beach towels. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“Only issue is now my kids refuse to use any of the traditional / pool beach towels we have . I am going to have to replace everything ! Love how compact and light weight these are”
“I have several sand cloud towels that are soft and durable. This group of towels is practically see through and scratchy. I wouldn’t buy these again ever!”
“I was excited to try this brand, but feel it cost way too much for a thin, not quick drying towel. The only difference in this and my regular bath towels is this one doesn’t weigh as much. Very Very disappointing. I was hoping to replace my old pool towels with a quick drying, fashionable towel. However with this try I need to realize that may not happen.”
Dear Sherry,
Thank you so much for taking the time to share your experience with our Pearl Bundle. We truly appreciate your feedback and apologize for the disappointment you encountered.
Your comments have been forwarded to the relevant team. To fix this issue, we have sent you an email.
Thank you, Ann, for your fabulous 5-star rating of our Pearl Bundle! We truly appreciate your kind words and are thrilled to hear that you loved it. Your glowing feedback is not only rewarding for us, but it also helps other shoppers make confident decisions. We can't thank you enough for your support!
