“I ordered 3 bundles of Atom bath towels but one of them has a freyed hem upon first washing (before being actually used). I’ve placed an inquiry on the website and sent two email and called the store in San Diego to relay a message. I have not heard back from customer service in 10 days upon first attempt to get a replacement.”
Hi there,
Thank you for your feedback on the Atom Hand Bath Bundle. We're sorry to hear about the difficulties you're experiencing with drying. We understand how important it is for towels to dry efficiently, and your insights are very helpful to us.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“Sand cloud must have issues with small towels. This is my first order and I ordered asset of two very different types of bath towel. The towels were fine. However, both sets of hand towels had issues. The Adam hand towel him was coming apart the loops were not sewn down, and the strings were hanging off. Customer service offered to give me a credit for the hand towel. However, I do need two hand towels in my bathroom. So I am going to exchange them as soon as customer service tells me how.”
Hi Liz,
Thank you for taking the time to share your experience with the Atom Hand Bath Bundle. We’re truly sorry to hear about the issues you encountered with the hand towels. It’s important to us that our products meet your expectations, and we appreciate your feedback.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hi Carrie,
We're really sorry to hear that your experience with the product didn't meet your expectations. Your comments are important to us, and we appreciate you taking the time to share them.
We'd love to learn more about your experience and see how we can improve. Please feel free to reply to the email we've sent you.
“We live on a sailboat and our towels have never dried properly unless we hung them in the sun. These towels dry in hours in the boat, never get smelly and are much more luxurious than typical Turkish or microfiber towels. I don’t know what wizardry this is but I love it. I highly recommend these for both live aboards and land lubbers.”
We're overjoyed to hear that our towels have made such a positive impact on your sailing experience. It’s amazing to know they dry quickly and stay fresh.
Thank you again for choosing Sand Cloud!
