Hi there,
Thank you for bringing this to our attention. We're sorry to hear about the issue you experienced with the hem and that we haven't responded to your email yet. Your satisfaction is important to us, and we’d like the opportunity to address your concerns. Please reach out again, and we’ll do our best to assist you promptly.
Warm regards,
Team Sand Cloud
“I am cautiously optimistic because my hand towels that came to match this set have the him coming off. So I need to exchange those before I can use these. However, they look very fluffy and very nice and I can’t wait for a nice cool day to snuggle up after a shower. I am a little wary though with the quality issue that I received on my hand towel. Time will tell.”
“The towels themselves look nice and work well, but I cannot express how infuriating it is to have lint all over my bathroom after each and every use. I purchased my towels in December of 2024 and as I'm writing this it's June 1st 2025. I continue to have full lint traps after washing/drying the towels and an incredible amount of lint to clean up after every single use. I've had to build a shower spray down into my morning routine just to remove the lint from the tub and walls of the shower. That's on top of the constant cleaning of my sink, toilet, and floors because of the lint coming from these towels.
If you care at all about your sanity or the cleanliness of your bathroom, DO NOT PURCHASE THESE TOWELS.”
Hi Matt,
Thank you for sharing your experience with the Atom XL Bath Bundle. We’re truly sorry to hear about the lint issue you’ve been facing. We understand how frustrating it can be to deal with lint in your bathroom after every use. Your feedback is important to us, and we will definitely take it into consideration as we work on improving our products.
We’d love the chance to assist you further, so please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
“The towels are just as described. Luxurious, high quality and dry quickly. If you are smaller in stature, they are way too much towel. I would love if they came in a smaller size.”
