“I thought the robe was going to be light weight like the towels, but it isn't. It's very thick and heavy for a Florida climate, so I'm a bit disappointed.”
“I never received this product. I’ve emailed twice about it and have not heard anything from customer service. What m hoping a poor review here will prompt a response.”
Hi Michelle,
Thank you for bringing this to our attention. We're truly sorry to hear that you haven't received your product and that you've had difficulty reaching our customer service team. We understand how important it is to get the assistance you need.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for sharing your feedback about the Aquatic Turtle Robe. We're genuinely sorry to hear that the material and quality did not meet your expectations. It’s disappointing to receive a product that felt heavy and rough instead of the luxurious experience we strive to provide.
We’d love the chance to discuss this with you further and understand how we can improve your experience. Please feel free to reach out through the email we sent you, and we’ll do our best to assist you.
We appreciate your input and hope to hear from you soon.
Thank you so much for your wonderful review, Debra! We're delighted that you love the thickness and absorbency of the Aquatic Turtle Robe. It's fantastic to hear that the belt design keeps it securely closed and that you're pleased with the color and print. If you have any more thoughts or questions, we're here to help!
Dear Patrick,Thank you so much for taking the time to rate our Aquatic Turtle Robe - Sage L/XL with 4 stars! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase.
We hope it continues to meet your expectations, and please don't hesitate to reach out if you have any further questions or need assistance.
Dear Theresa,Thank you so much for taking the time to share your feedback on the Aquatic Turtle Robe - Sage L/XL. We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Briana, Thank you so much for taking the time to rate our Aquatic Turtle Robe - Sage L/XL with a glowing five-star review! We truly appreciate your support and loyalty as a customer. We are thrilled to hear that you found the robe cozy and well-made. We are delighted that you also noticed and enjoyed the pleasant texture of the fabric.
