“Hooded poncho arrived with a hole in the pocket and the triangular piece just below the hood unraveling. I am sure it will be a comfortable coverup but not particularly well made”
Hi Helen,
Thank you for taking the time to share your feedback regarding the Terra Hooded Poncho - Seaglass. We’re very sorry to hear that your item arrived with a hole in the pocket and unraveling near the hood area.
We’d love the opportunity to discuss this further with you and help make things right. Our team has sent you an email with additional details and a resolution option. Kindly respond to the email we sent at your convenience, and we’ll be happy to assist further.
Thank you again for your support and feedback!
Hi Tamara,
Thank you for sharing your feedback regarding the Terra Hooded Poncho - Seaglass. We are sorry to hear that the neck opening felt too tight for you.
We would like the opportunity to discuss this further and help make things right. We have sent you an email with available options, including a return, exchange, partial refund, or gift card.
Kindly respond to the email we sent, and we will be happy to assist further.
Hey there! Thank you for the 5-star rating! 😊 We're glad to hear you find it durable and good quality, and we appreciate your feedback as it helps us improve.
Thank you for supporting our mission to protect marine life! 🌊
Hi Lynne,
We are happy to hear that you loved the color and fit of the Terra Hooded Poncho in Seaglass. It is wonderful to know it met your expectations. Thank you for choosing Sand Cloud and for your kind support.
“Was looking for a lightweight bathrobe for after shower. Tried the Terra Hooded Poncho. It is great. It is very lightweight (I have arthritis in my hands) soft and adsorbent. Easy to get on and off and the hood works well with my wet hair. I like it very much. Ironically, my cousin brought a turkish towel back for me from her visit to Turkey and my hooded poncho is just as lightweight and soft as the towel. I showed her you website and she said had she known, she wouldn't have carried back so many towels to give to us as gifts!”
