“Under impressed on an overpriced, overinflated poncho. The quality of the towel is so flimsy as to be almost transparent. ITT is not soft. It’s actually crunchy. Don’t buy it. Save yourself the money and disappointment”
Hi Mary,
Thank you for your feedback on the Classic Stripe Hooded Poncho. We're sorry to hear that it didn’t meet your expectations and that you found the quality lacking. It’s disappointing when a product doesn’t live up to its promise, and we appreciate you taking the time to share your experience.
Your comments are important to us as we continuously work to improve our offerings.We would like to discuss further with you. Kindly respond to the email that we sent you.
“There was a little glitch with my order, but your excellent customer service resolved it nearly immediately. This is a great company that truly wants you to be pleased with your purchase.”
Hi Cindy,
Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you promptly. It’s wonderful to know you’re enjoying the Classic Stripe Hooded Poncho. Your satisfaction is our top priority, and your feedback truly motivates us to keep improving.
Wishing you all the best,
Team Sand Cloud
Hi,
Thank you for your feedback regarding the Classic Stripe Hooded Poncho. We’re sorry to hear that the terry triangle has frayed after the first wash. It’s disappointing when a product doesn’t meet expectations, especially regarding quality.
We appreciate you bringing this to our attention as your input is valuable in helping us improve our products. If you'd like to discuss this further, please reply to the email we sent you, and we’ll be happy to assist.
Thank you for your understanding!
“Overall my experience was good. Although I received no shipping notice, it arrived within a week. I was so excited to try it on only to find that this shorty 5'2" looked much like SpongeBob!”
Hi Maryanne,
Thank you for sharing your experience with the Classic Stripe Hooded Poncho! We're glad it arrived quickly, but we're sorry to hear that the fit wasn't quite right for you. Your feedback is invaluable, and we appreciate your candidness.
If you have any other questions or need assistance, please don't hesitate to reach out.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for the fantastic review! We're thrilled to hear that the Classic Stripe Hooded Poncho is perfect for your post-swim routine. It's great to know that it meets your needs!
Wishing you many cozy moments ahead!
Warm regards,
Team Sand Cloud
