“Great product, however, I was suppose to be refunded the shipping charges. I submitted my request as asked, with follow up, and it’s been 3 weeks with no response. I hope to avoid disputing the charges with my card in order to rectify this issue.”
“Although the product itself is amazing, it’s been 3 weeks since my order and this item is supposed to be a return. When submitting the email, they state it may take up to 24-48 hours to receive a response. I have emailed twice and received no response. I hope to avoid disputing the charge on my card in order to rectify this issue.”
“I love this company. Towels are great. These particular towels are thick. A little more thick than I normally purchase but none the less, I like them.”
Hey Joan, thank you for the 5-star rating! 😊 We’re so happy to hear you love the towels and appreciate their thick, cozy feel.
Thank you for supporting our mission to protect marine life! 🌊
Hi LaWanda,
Thank you so much for sharing your feedback. We’re delighted to hear that you found the Atom Hand Bath Bundle - 2 Pack in Slate Blue to be excellent. We truly appreciate your support and trust in Sand Cloud. If you ever need assistance or have any questions, please feel free to reach out to us anytime.
Warm regards,
Team Sand Cloud
Hi Suzanne,
Thank you for sharing your thoughts with us. We're glad to hear that you found the hand towels satisfactory, but we're sorry to learn that you're experiencing issues with the XL bath towels. It’s understandable to feel frustrated when a product does not meet your expectations.
We’d love the opportunity to address your concerns further. If you could check your email, we’ve reached out to assist you directly. Your satisfaction is important to us, and we’re here to help find a resolution.
Thank you for your support, and we hope to hear from you soon!
