Hi Dawn,
Thank you for your feedback on the Whale Shark - Navy XL Hand Bundle. We're sorry to hear that the towels snagged and that they didn't meet your expectations for quality. We understand how important it is for products to be durable, and we appreciate you sharing your experience with us.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“For hand towels, I expect them to get my hands mostly dry on the first pass; I shouldn't need to spend 20-30 seconds wiping them to get them fully dry. At least I know not to get any more.”
Hi Sarah,
Thank you for your feedback on the Whale Shark - Navy XL Hand Bundle. We're sorry to hear that the towels didn't provide the drying efficiency you were expecting. We understand how frustrating it can be when a product doesn’t meet your needs. Your insights are valuable to us, and we’d love to learn more about your experience.
Please keep an eye out for an email from our team so we can further assist you.
Best wishes,
Team Sand Cloud
“Very disappointed in these towels. Learning not all Sand Cloud products are of the same quality. These are so thin and not absorbent at all. Have only been using them the last three days and this morning my husband took his hand towel and threw it in the trash then says to me “I hate these towels they’re not like the Stripe Polka Dot ones. Get more of those.” If only the polka dot ones came in better colors!!”
Hi Cheryl,
Thank you for sharing your feedback with us. We're sorry to hear that the Whale Shark towels didn't meet your expectations and that they fell short compared to the Stripe Polka Dot ones. Your feedback is crucial, and we really appreciate you letting us know.
We’re continually working on improving our products, and your insights will help us achieve that. Please look out for an email from our team as we'd love to assist you further.
Warm regards,
Team Sand Cloud
Hi Mary,
Thank you for your feedback regarding the Whale Shark - Navy XL Hand Bundle. We're sorry to hear that the quality didn't meet your expectations, especially considering the price. We understand how important it is to get value for your purchase.
Your insights are crucial to us and will be passed on to our product team for review. If you would like to share more about your experience or if there's anything else we can assist you with, please reply to our email. We appreciate your input!
