Thank you so much for taking the time to share your feedback. We truly appreciate your support and value your opinion as it helps us understand the experiences our customers are having.
We apologize for the inconvenience caused by the shrinkage of the product after washing it in cold water. This is definitely not the experience we want you to have with our products. We understand how frustrating this must be for you.
We have sent you an email for further discussion on this. Kindly respond to the email.
“These are not very absorbent. I also got the bath towels, and although they are big, they do not provide absorbency like a regular towel. I was looking for them to act like microfiber “pack towels”… but they aren’t like that. I’ve washed them several times, hoping that would help, but not so far.”
Thank you for taking the time to share your feedback regarding our towels. I'm sorry to hear that they have not met your expectations in terms of absorbency, even after several washes. We strive to provide high-quality products that meet our customers' needs, and it’s clear we haven’t met that standard in this instance. We would like to discuss further with you. Kindly respond to the email that we sent you.
“This is my first purchase from Sand Cloud and I have been very pleased! These hand towels are a bit longer than most of my other hand towlels. I like the extra length and the light weight. Easy to display on towel rings. Love the turtle pattern as well. I purchased the sage color to go with some bath towels and wash cloths that were also listed as sage in color. Whle all the towels match in color, the washcloths DO NOT match the sage in the other towels. That was a bit disappointing - however not worth retuning. Sand Cloud needs to up the quality control so that all towels/wash cloths match if listed as the same color.”
Dear Lynn, Thank you so much for your glowing 5-star review of our Sea Turtle - Sage Hand Bundle 2 Pack! We truly appreciate your feedback and are thrilled to hear that you are pleased with your first purchase from Sand Cloud. We're glad that you are enjoying the extra length and light weight of the hand towels. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
Dear Moonbeam,Thank you so much for taking the time to provide your feedback on our Sea Turtle - Sage Hand Bundle 2 Pack.
We would like to sincerely apologize for the disappointment you experienced with our product. We would like to discuss further with you. Kindly respond to the email that we sent you.
