“Recently purchased these guys. Very fluffy, somewhat absorbent, but felt like it was a bit water repelling, as well as very LINTY. I ended up with black fuzzy dust bunnies all over my body after drying. Less after a few washes, but still present. Not cool guys. Maybe its just the black towels? Either way, I am a bit disappointed by these. Hopefully they get better after a few more washes?”
Hi G,
We’re sorry to hear about the lint and water-repelling feel you experienced with the Atom XL Bath Bundle. This isn’t the experience we want for our towels.
We’ve reached out via email to gather a bit more detail and to help find a suitable resolution. Please reply to that email at your convenience and we’ll take it from there.
Warm regards,
Team Sand Cloud
Hi Suzie,
Thank you so much for taking the time to share your feedback! We’re happy to know you love the softness and size of your towels, but we’re sorry to hear about the shedding you experienced.
We’ve reached out to you via email to discuss this further and find the best solution. Kindly check your inbox and respond to our message so we can assist you right away.
– The Sand Cloud Team
Hi Sean,
Thank you for your feedback on the Atom XL Bath Bundle. We're glad to hear you find the towel nice overall, but we're sorry to learn about the lint shedding issue. Your input is invaluable, and we will certainly address this to improve our products in the future.
Thanks for sharing your experience!
Warm regards,
Team Sand Cloud
“A few years ago I had the thought "I just want to be dry after a shower; I'm going to buy some really great towels and that'll be the end of it". They were nice and cushy but I was still basically pushing water around. Cost about the same as yours. A friend recommended your towels and out of curiosity I bought two, and omg they're spectacular. Totally satisfied, 100% would recommend. Cheers!”
“The towels shed terribly, even after washing. The quality seems poor. The size was nice and the return process was quick and easy but I don’t recommend the product.”
Hi Natalie,
Thank you for taking the time to share your experience with the Atom XL Bath Bundle. We apologize for the shedding issue you've encountered and that the quality did not meet your expectations. It's great to hear that you found the size and return process satisfactory, but we understand how disappointing it can be when a product doesn’t perform as intended.
We value your feedback and would like the opportunity to address your concerns further. Please reply to the email we sent you, and we'll do our best to assist you.
Hi Kimberly,
Thank you for your fantastic review! We’re thrilled to hear that you’re enjoying the soft material of the Atom XL Bath Bundle. It’s wonderful to know it feels light on your skin. If you have any questions or need assistance, feel free to reach out anytime!
“I love sand cloud beach towels. I really wanted to love these bath towels but they ruined my restroom. I washed them the way the tag suggested and they released a bunch of fluff after multiple uses. My entire bathroom is covered in fluff. I seriously want a refund.”
Dear Michelle,Thank you so much for taking the time to provide us with your feedback on the Atom XL Bath Bundle - 2 Pack - Black. We truly appreciate your honesty and apologize for the inconvenience caused to your restroom.
We are genuinely sorry to hear that the bath towels released a significant amount of fluff, even after following the care instructions mentioned on the tag. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“We’re loving these towels! Not only are they great looking and help elevate the look of our bathroom, the quality is outstanding with great softness and weight. We also love the size of these towels. Great to wrap up in after getting cleaned up.”
Dear David,Thank you so much for your outstanding 5-star rating of the Atom XL Bath Bundle - 2 Pack in Black! We couldn't be happier to hear that you are loving these towels as much as we do.
We're glad to hear that the size of these towels is perfect for wrapping up in and feeling cozy after getting cleaned up.
Your kind words and positive feedback mean a lot to us.
