“These towels do dry incredibly fast which is so nice because that is the primary reason that we wanted to get these. There are 2 main reasons why I do not like these towels. I find that they are very cold feeling when drying off after a shower. As someone who likes being cozy, these towels just do not do it for me. These towels are also incredibly sensitive to use of face wash with benzoyl peroxide in it. After 1 use our towels have huge areas that are bleached and look so ugly. With using this face wash I know that this is going to happen, but typically it takes at least a few uses before there is any noticeable bleaching. These towels bleached even in places where a towel that had been used on my face touched another towel for an extended time (hand towel handing on top of a body towel). For the price this is not what I would have expected. If you want a quick dry time these are great though.”
Thank you for taking the time to share your thoughts with us. We're glad to hear that the quick drying time of the towels met your expectations, but we’re sorry to learn about the other issues you've encountered. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I was so excited to finally order organic cotton towels and chose Sand Cloud as they appeared clean, high quality, and quick drying to prevent mold/mildew. Love the style, that they are not the fluffy towels, which I dislike, but instead they are clean, easy to store, and more than large enough to easily use.
I will say, that the towels I received did have snags on them, which was unexpected based on the photos online. Customer service did address and resolve the concern. Overall, I’m satisfied with the product and customer service.”
Dear Deidra, Thank you so much for taking the time to provide us with your feedback on our Terra Fringeless Bath Bundle 4 Pack Mixed - Slate Blue. We truly appreciate customers like you who share their experiences with us.
We apologize for the disappointment you have experienced with the quality of the towels. Your satisfaction is our top priority, and we understand that snags and loose threads are not acceptable. We sincerely apologize for any inconvenience caused. We would like to discuss further with you. Kindly respond to the email that we sent you.
We're thrilled to hear that you had an excellent and fast delivery experience with us. Our team works hard to ensure that our products reach our customers in a timely manner, so it's great to know that we met your expectations.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your satisfaction and would love to make your experience with us even better.
Thank you once again for choosing our product
“These towels are great. They definitely get better after washing. I wasn’t convinced at first but after 2-3 washes (after using) they are now my favorite towels.”
Dear Nina,
Thank you so much for taking the time to leave us a 4-star rating for our Terra Fringeless Bath Bundle 4 Pack Mixed in Slate Blue. We truly appreciate your feedback and support.
It's great to hear that you found these towels to be good for the kitchen and that they don't leave any lint behind. We understand how important it is to have quality towels that perform well, and we're thrilled that you are satisfied with your purchase.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thank you again for your support, and we hope to serve you again in the future.
“I would LOVE to purchase your towels, but they are just TOO expensive for retired folks on a fixed income!!!!! Come on guys-we say you on Shark Tank, give us old folks a break!!!!!”
Dear Alan, Thank you so much for taking the time to share your feedback about our Terra Fringeless Bath Bundle 4 Pack Mixed -Slate Blue. We truly appreciate your honesty and value your opinion. We apologize for any inconvenience caused. We understand that price plays an important role in purchasing decisions, especially for individuals on a fixed income. We want to assure you that we are continuously working towards providing a range of options that cater to different budgetary needs. In order to fix this we have sent you an email.
