Hi Alexis,
Thank you for sharing your feedback with us. We’re glad to hear you found the Basking Blanket soft, but we’re sorry to learn that it didn’t meet your expectations in terms of weight.
We’d really appreciate the opportunity to look into this further and see how we can help. Our team has reached out to you directly via email to gather a few additional details so we can review your order and discuss possible next steps.
When you have a moment, please feel free to reply to that email, and we’ll be happy to assist you further.
Thank you again for your honest feedback, it truly helps us improve.
“I actually love the blanket, it is the size I wanted and I love the design, but I it’s sheds like crazy! I even washed and dried it and it still sheds and leaves fuzzies all over my clothes, I don’t think I will be able to keep using it.”
“So disappointed with all of the lint. Washed in cold with mild detergent, hung to dry. Lint all over the blanket. When dry, tumbled in dryer, no heat. Shook outside, no improvement. Used a lint brush both sides. I will attach pics of lint, if allowed. My third Sand Cloud purchase and first disappointment.”
Hi Trisha,
We're truly sorry to hear about your experience with the lint issue on your Basking Blanket. We understand how frustrating it can be, especially after taking such care with washing and drying. Your feedback is very important to us, and we'll use it to help improve our products.
If you have any further concerns or need assistance, please reach out to us directly. We're here to help!
Warm wishes,
Team Sand Cloud
Hi Nina,
Thank you so much for your wonderful review of the Basking Blanket! We’re thrilled to hear that you find it to be a great thin summer blanket. It’s always our goal to provide products that enhance comfort during the warmer months.
If you have any further thoughts or feedback, feel free to reach out. We appreciate your support!
“I really like the geometric design of this shark blanket. I use it as a throw blanket/napping blanket in my spare bedrooms. My guests love the weight and design. Highly recommend these blankets. I wish Sand Cloud made this weight of blanket in queen size as well.”
Thank you so much for your glowing 5-star review of our Basking Blanket! We're thrilled to hear that you are enjoying the geometric design and find it perfect as a throw or napping blanket for your spare bedrooms. It's wonderful to know that your guests love the weight and design too - we strive to provide the best quality products for ultimate customer satisfaction! We truly appreciate your recommendation and your loyalty as a customer. We value your feedback regarding the preference of having a queen size for the product and will consider expanding our options in the future. Thank you once again for choosing Sand Cloud!
“Love the print and very comfortable. But if you have cats and lay it on the bed their claws get caught and make it stringy. But other than that love it”
Hi Kayt! Thank you so much for giving our Basking Blanket a 5-star rating! We truly appreciate your support and are thrilled to know that you love the print and find it very comfortable. Your feedback is invaluable to us. We apologize for the inconvenience you experienced with your cats' claws getting caught on the blanket, resulting in it becoming stringy. We will make a note of this in our product development team to see if we can come up with a solution to prevent this issue in the future. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life. Have a wonderful day!
