“This beach bag is beautiful! Extremely high quality and the perfect size to hold two beach towels, water bottles and books. I appreciate the inside zipper pocket for safe keeping and easy access for my phone, keys and wallet. My only suggestion would be to add a zipper closure along the top. Highly recommend and so happy with my purchase!”
“Again, it’s not the products but the customer service that definitely needs to be improved. I’d love for somebody to just let me know where the rest of my order is??”
“Needed a big beach bag for this summer. It’s a really good size with a super cute pattern. I should have checked to see if it had a zipper before buying. Sadly it doesn’t, but I’m going to keep it anyway. Just wish it had a zipper!”
“Got the shark one to match our beach blanket. The color is grey, not white as expected. It also doesn’t close with a zipper as I saw on some of the marketing videos. Some colors do close with a zipper, some not. You need to carefully read the description for each color selection.
Customer service was extremely prompt and helpful and I am very satisfied with the outcome. I love and highly recommend Sand Cloud ❤️”
Hi Sandra! Thank you for giving us 5 stars. We're glad our team could help clarify the design details for you. Thank you for the high recommendation and for choosing the Shark Ripples tote—your support is vital to our mission of saving marine life!
Hi Carolyn,
Thank you so much for your review regarding your Shark Ripples Beach Tote (Order #2898870).
We’re truly sorry to hear that the bag appeared darker gray than expected and that the product image felt misleading. We completely understand how important accurate representation is when shopping online.
We’ve sent you a direct email to further assist and discuss available solutions, including return options, exchange, or alternative resolutions. We would truly appreciate the opportunity to make this right for you.
Kindly respond to the email we’ve sent, and we’ll be happy to assist further.
Thank you again for your feedback and support
