“The smell of mildew was very strong in the box and the items ordered. Very disappointed. It is gift so I can't wash them first, and I am allergic. I do not want to pay shipping to return.”
Hi Vanessa,
Thank you for your feedback. We're truly sorry to hear about the mildew smell in your order. We understand how concerning this is, especially as it's a gift and you have allergies.
We would appreciate the chance to discuss this with you further and find a suitable resolution. Please reply to the email we sent you so we can assist you directly.
Thank you for your understanding, and we hope to hear from you soon!
“Amazing experience. Quick delivery. Bought them for my wife. She loves them. We go to the beach all the time and love our beach bags. These are good quality”
Hi Christopher,
Thank you for your wonderful review! We're thrilled to hear that both you and your wife are enjoying the Shark Ripples Bundle. It’s great to know that they are adding to your beach outings and that you appreciate the quality.
We hope you have many more amazing beach days together!
Warm regards,
Team Sand Cloud
Hi Rachel,
Thank you for taking the time to share your thoughts about the Shark Ripples Bundle. We're sorry to hear that the colors didn’t match your expectations, and we understand how important accurate representation is when shopping online. Your feedback is crucial for us to enhance our product images and descriptions.
We would love to address your concerns further. Please respond to the email we sent you, and we'll do our best to assist you.
Thank you for your input!
“Such a cute pattern and the material feels great! Every time i scrolled past these bags i said i wanted them! finally caved and i could be happier, i got the bundle and am using one for work as well!”
Hi Katiyra,
Thank you for your glowing review of the Shark Ripples Bundle! We're so thrilled to hear that you find the pattern cute and that the material feels great to you. It’s wonderful that you finally treated yourself and are using one for work—that's what we love to hear!
If you have any more thoughts or experiences to share, we’d absolutely love to hear them. Enjoy your new bags!
“It’s a lovely print, and the tote arrived quickly but the color isn’t the same as pictured. It’s almost dark grey and the handles are not blue as pictured.”
Hi Kimberly,
Thank you for sharing your feedback on the Shark Ripples Bundle. We're glad to hear that you love the print and that your tote arrived quickly! However, we sincerely apologize for any discrepancies in color and handle design.
Your input is invaluable to us, and we would love the opportunity to discuss this further. Please respond to the email we sent you, and we'll work towards making things right.
“I received the Shark Ripples Bundle and the coloring is not as pictured. It is much darker gray than expected and the handles are gray and not the pretty blue as shown.”
Hi Stephanie,
Thank you for your review of the Shark Ripples Bundle. We're sorry to hear that the color didn't match your expectations, especially regarding the gray shade and handle colors. We understand how important it is for products to look just as you envisioned.
Your feedback is invaluable. We would like to discuss further with you. Kindly respond to the email that we sent you.
