“VERY DISAPPOiNTED - the color of material the Reef Turtles totes does not match what is the pictured on the website. The blue is much darker than shown and the totes appears less vibrant (even in direct sunlight). The quality of the construction and patterns seem good. But I'd be hesitant to purchase other products since the images are not true to life.”
Hi,
Thank you for your feedback, we’re really sorry to hear about the color difference you experienced with the Reef Turtles Bundle. We understand how important it is for the product to match what’s shown online.
We’d love to look into this further and help make it right. We’ve reached out to you via email with more details, please feel free to respond there so we can assist you further.
“The bags appear to be very nice. They aren't quite what I was looking for unfortunately however they are good bags. I like the print on them also. Even though they aren't quite what I was looking for I will find a use for them. Oh, I had a hard time on the site trying to figure out how the big bag closes -It is one magnetic snap in the middle if that helps anyone needing that information”
Hi Nancy,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that the colors of your order did not meet your expectations and that you faced difficulties with our return process. We understand how frustrating this must be and truly appreciate your honest feedback as it helps us improve.
We would love to assist you further to resolve this issue. Please reply to the email we sent you so we can make this right.
Warm regards,
Team Sand Cloud
