“I purchased the class hair towel for my sister's birthday. She is very pleased with the towel, but reported it came with hundreds of ants inside the plastic packaging and hundreds more ants outside the sealed plastic but inside the shipping box.”
Dear Larry, Thank you so much for your incredible 5-star rating of our Classic Hair Towel in Slate Blue! We truly appreciate your support and are thrilled that your sister is pleased with the towel. However, we are deeply sorry to hear about the inconvenience caused by the ants in the packaging and shipping box. This is definitely not the experience we want our customers to have. We sincerely apologize for any distress or inconvenience this may have caused.
We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“Good size, color. Stays on head well. Did not absorb the water from my hair as I expected. Left on for 20 minutes but hair was still dripping some when combed out. Also took much longer for towel to dry out than I thought it would.”
Dear Karen,
Thank you so much for taking the time to share your feedback on our Classic Hair Towel in Slate Blue! We truly appreciate hearing from our valued customers like yourself.
We would like to discuss further with you. Kindly respond to the email that we sent you.
