“Honestly the bags a flop. I have so many towels from sandcloud so I was really excited for this. After only 2 uses (less than 2 hrs each time wearing it), I noticed the seams coming apart (bottom of backpack). My friend that sews says she can't even fix it because if how it's coming apart/where it's coming apart.”
Hi Jackie,
Thank you for taking the time to share your experience with the Baby Caretta Towel Bag. We’re truly sorry to hear that you encountered issues with the seams after just a couple of uses. It’s disappointing to know that it didn’t meet your expectations, especially when you were looking forward to it.
Your feedback is incredibly valuable to us, and we appreciate you bringing this to our attention. We aim to provide quality products, and your comments will help us make improvements.
Thank you again for your input, and we hope you’ll consider giving us another chance in the future!
Warm regards,
Team Sand Cloud
“Excellent. I bought 2 for my older girls (20,18). Everyone liked them so much and used them so much (we live on a lake) I bought 2 more for my younger girls (15,13). They think they are the cutest, their friends love them as well.”
“Did not receive the item order and now the company is having me jump through hoops before they will ship me the correct item. Products are nice but customer service is horrible”
Hi April,
Thank you for your review. We sincerely apologize for the trouble you've experienced with your order and the customer service you've received. We understand how frustrating it can be to navigate these situations, and your feedback is crucial for us to improve.
We’re committed to resolving this issue for you, so please keep an eye out for our team's follow-up.
Warm regards,
Team Sand Cloud
Hi Chevy,
Thank you for sharing your thoughts on the Baby Caretta Towel Bag. We understand that pricing can be a concern, especially when considering a purchase. Your feedback is valuable, and it helps us refine our offerings. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm wishes,
Team Sand Cloud
