“Love these towels. Bought them as favors for our wedding party since it was a wedding on the beach, and I think they were the perfect useful gift! The patterns are all very nice... Now I wish I bought extras for me to keep a set for myself.”
Hi Jennifer,
I’m really sorry to hear that you didn’t receive your full order and that our customer service hasn’t responded to your emails. That’s understandably frustrating, and it’s not how we want our customers to feel. Your concerns are important to us, and we’re committed to resolving this for you as quickly as possible. Thank you for your feedback, and I appreciate your patience during this time.
Warm wishes,
Team Sand Cloud
“I have tried and tried all avenues to return these towels that were added to my order. NO CUSTOMER SERVICE’!! Left many messages and emails and NO-ONE has responded or returned info.”
Hi Johni,
I’m really sorry to hear about your challenges with returning the towels and the lack of response from our customer service team. This is certainly not the experience we want for our customers. We genuinely appreciate your feedback and are committed to resolving this matter. Please reach out to us once more, and we’ll do our best to assist you promptly.
Warm regards,
Team Sand Cloud
